Part Time Lobby Ambassador

Shopping Center Management d b a Turnberry Associates • Nashville, TN

5d • Onsite

About The Position

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Lounge area, etc.).

Requirements

• Previous Guest Relations and Front Office experience in a hotel required.
• Possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Effective at listening to, understanding, clarifying and responding to questions raised by guests and members.
• Must be able to stand, walk, sit.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, crouch.
• Must use hands to reach, grasp, handle, pull and push.
• Must have good near and far vision.
• Must be able to hear, talk, smell.
• Move and transport supplies and equipment weighing up to 100 pounds.
• Reach overhead and bend from floor to and including ceiling.
• Climb stairs and ladders.
• Eye/hand coordination and manual dexterity.
• Ability to distinguish letters, symbols, and colors.

Nice To Haves

• Minimum 1 year of customer service experience at a major hotel preferred.

Responsibilities

• Inform guests of property amenities, services hours of operation, and local areas of interest and activities with directions as needed.
• Ensure courteous, prompt, and consistent luggage assistance is provided to all guests.
• Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements.
• Monitor lobby traffic.
• Anticipate guest needs and resolve guest concerns and requests.
• Maintain the confidentiality of guests and members information and pertinent resort data, as well as the security of high profile guests or members in accordance with resort standards.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed