Lobby Ambassador

Compass Group•Santa Monica, CA

5d•$25 - $27•Onsite

About The Position

The Lead Lobby & Amenity Ambassador will serve as a primary front-of-house representative for the client’s amenity space and building lobby, delivering an elevated hospitality experience for tenants and visitors. This role is responsible for supporting both the day-to-day operations and community engagement of the amenity space, as well as enhancing the lobby arrival and visitor experience. Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Requirements

Experience in hospitality, front-of-house, concierge, or customer-facing roles
Comfortable with basic technology, including assisting customers with building app functionality, WiFi connectivity, and guest check-in via iPad
Exceptional interpersonal and communication skills
Highly organized, reliable, and detail-oriented
Calm under pressure and able to manage a steady flow of guest interactions

Nice To Haves

Prior experience supporting events or hospitality programming preferred
Strong presence and professionalism, with a natural ability to engage with guests

Responsibilities

Serve as the first point of contact for all guests entering the building
Oversee daily tracking of expected visitors and notify appropriate internal teams
Act as a knowledgeable resource and primary point of contact for customer questions, concerns, and general guidance
Build strong relationships with tenants, guests, and partners through proactive, hospitality-driven service
Anticipate guest needs and resolve issues quickly, professionally, and with a solutions-oriented mindset
Partner with Property Management to upkeep the amenity space