Lead Lobby Ambassador

Compass Group•Washington, DC

8d•$23 - $25•Hybrid

About The Position

The Lead Lobby & Amenity Ambassador will serve as a primary front-of-house representative for the client’s amenity spaces and building lobbies, delivering an elevated hospitality experience for tenants and visitors. This role is responsible for supporting both the day-to-day operations and community engagement of the amenity spaces, as well as enhancing the lobby arrival and visitor experience across designated properties. The Ambassador will rotate between two to three amenity spaces in the DC area, all within close proximity of one another. The role will report to the General Manager of Property Management for day-to-day lobby assignments and responsibilities. Post/location will vary depending on operational needs.

Requirements

Experience in hospitality, front-of-house, concierge, or customer-facing roles
Prior experience supporting events or hospitality programming preferred
Strong presence and professionalism, with a natural ability to engage with guests
Comfortable with basic technology, including assisting customers with building app functionality, WiFi connectivity, and guest check-in via iPad
Exceptional interpersonal and communication skills

Responsibilities

Serve as the first point of contact for all guests entering the building
Support security personnel to process guest check-in efficiently and accurately
Oversee daily tracking of expected visitors and notify appropriate internal teams
Act as a knowledgeable resource and primary point of contact for customer questions, concerns, and general guidance
Build strong relationships with tenants, guests, and partners through proactive, hospitality-driven service