Lobby Ambassador

JLL•Washington, DC

1d•Onsite

About The Position

JLL is seeking a Lobby Ambassador to join our Experience Services team in Washington, DC. In this role, you will be the face of our client's workplace, delivering exceptional guest experiences through warm, professional engagement and proactive service. As a Lobby Ambassador, you will create memorable first impressions, anticipate visitor and employee needs, and ensure seamless service from pre-arrival to departure. This position offers the opportunity to combine your passion for hospitality with your people skills to create a world-class workplace environment. You will serve as a central point of contact, building connections across the hospitality industry while maintaining visible engagement throughout the facility.

Requirements

Minimum 2-3 years of previous customer service or hospitality-related experience
Excellent communication skills with fluency in English (spoken and written)
Demonstrated ability to multi-task and prioritize while maintaining elevated guest experiences
Strong customer service orientation with confidence, professionalism, and responsiveness
Working knowledge of information technology tools and platforms
Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Flexibility and positive attitude in managing shifting daily priorities
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Reception or customer service experience in a corporate or hospitality environment
Established network within the local hospitality industry
Experience working in a facilities management or workplace services environment

Responsibilities

Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
Engage visitors, employees, and callers in a manner that makes them feel warmly welcomed and assist them in a helpful and timely manner
Maintain visible engagement throughout the workplace and conduct strategic site walks during periods of reduced reception coverage
Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events
Connect with clients, customers, and support teams to proactively anticipate needs and deliver creative solutions
Work across teams to prepare for all arrivals, address concerns, and ensure operations run smoothly
Assist with support for meetings, reception, personal support, and mail room services where applicable
Provide wayfinding and information about campus services and activities.