IAD Lobby Agent
ABM US•Vale, OR
•Onsite
About The Position
We are looking for a reliable and experienced Air Terminal Attendant, also known as the Lobby Agent, to assist passengers within the Terminal with general questions regarding directions, terminal services, and arranging wheelchair access. Excellent customer service is required. In some instances, air terminal attendants may function as translators and work with foreign travelers.
Requirements
- Must be 18 years of age or older
- No high school diploma, GED or college degree required
- No experience required and on the job training provided
Nice To Haves
- One (1) year of customer service or similar work experience preferred
Responsibilities
- Provide informational, baggage and ticket support to passengers at departure and arrival gates
- Assist passengers with baggage check-in
- Check passengers in for flights and issue tickets to passengers
- Confirm the identities of passengers and provide boarding passes
- Provide assistance to passengers via phone and in person by scheduling reservations, providing direction or collaborating with other team members or client representatives for assistance
- Assist passengers with questions about delayed or lost baggage
- Redirect or rebook customers whose flights have either been delayed or canceled
- Provide flight updates to passengers waiting for flights
- Provide wheelchair assistance to passengers or perform janitorial duties as needed
- Follow safety precautions at all times
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
