LOB Risk Lead

PNC•Pittsburgh, PA

3d•Onsite

About The Position

As an LOB Risk Lead within PNC's Technology organization, you will be based in Pittsburgh, PA. Experience with Technology Change Management policies, procedures, processes, and controls. Experience with multiple disciplines of Information Technology Service Management (ITSM) and the interdependencies of Change, Incident, Problem, and Knowledge Management. Experience with Technology Processes, Risks, and Controls. Experience with Process Improvement methods. Not required, but preferred, an ideal candidate would have extensive experience with the Change module of ServiceNow and certifications in any of the following: ITIL, Tech Risk (ISACA), Cyber Security, AI. The LOB Risk Lead will be a senior role on the Technology Change Management team, expected to use subject matter expertise to drive adherence to Technology Change Management policies and procedures through regular interaction, observation, and mentorship of technology teams. This role will lead process improvement initiatives, risk management activities, training and communication efforts, and regular discussions with senior and executive technology leaders. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Establishes Line of Business risk management strategy and oversees the execution of the risk management programs. Serves as an advocate for the risk management program. Ensures the risk management strategies and programs are established, maintained and enhanced to support the businesses in managing their risks while meeting business and regulatory expectations. Oversees the timely and proper execution of the risk management program within and/or across the lines of business. Includes consultation to execute the program components. Provides risk expertise while working with the businesses and other risk partners (e.g., Compliance, Credit, Legal, Audit). Monitors changes in internal and external factors and identifies emerging risks. Leads and engages cross functional teams and develops internal capabilities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Experience with Technology Change Management policies, procedures, processes, and controls.
Experience with multiple disciplines of Information Technology Service Management (ITSM) and the interdependencies of Change, Incident, Problem, and Knowledge Management.
Experience with Technology Processes, Risks, and Controls.
Experience with Process Improvement methods.
University / college degree, with 5+ years of industry-relevant experience.
Bachelors
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Extensive experience with the Change module of ServiceNow
Certifications in any of the following: ITIL, Tech Risk (ISACA), Cyber Security, AI.
Change Management
Conflict Management
Crisis Management
Emerging Risks
Influencing Change
Operations Management
Risk Management Programs
Strategic Planning
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Establishes Line of Business risk management strategy and oversees the execution of the risk management programs.
Serves as an advocate for the risk management program.
Ensures the risk management strategies and programs are established, maintained and enhanced to support the businesses in managing their risks while meeting business and regulatory expectations.
Oversees the timely and proper execution of the risk management program within and/or across the lines of business.
Includes consultation to execute the program components.
Provides risk expertise while working with the businesses and other risk partners (e.g., Compliance, Credit, Legal, Audit).
Monitors changes in internal and external factors and identifies emerging risks.
Leads and engages cross functional teams and develops internal capabilities.
Drive adherence to Technology Change Management policies and procedures through regular interaction, observation, and mentorship of technology teams.
Lead process improvement initiatives, risk management activities, training and communication efforts, and regular discussions with senior and executive technology leaders.