Loaner Rental Agent

Penske Automotive Group • Austin, TX

1d

About The Position

BMW of Austin is looking for a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our customers every day. As a Loaner Rental Agent, you are responsible for maintaining customer satisfaction and ensuring the customers receive and return courtesy loaner and rental vehicles in accordance with company, third party, and manufacturer policies.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.
• Exceptional customer services skills
• Ability to use a computer and associated software for fleet management
• Good communication skills, both written and oral
• Able to safely drive vehicles both automatic and manual transmission
• Highly productive
• Ability to perform basic math
• Ability to understand and follow work rules and procedure
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• Exceptional attention to detail
• Works well in a team environment
• Able to work will with a diverse group of people and be a positive influence on departmental morale
• High School Diploma or equivalent; six months or more of related experience and/or training; or equivalent combination of education and experience.
• Valid driver's license

Nice To Haves

• Associates (A.A) degree or equivalent; one or more years of related experience and/or training; or equivalent combination of education and experience.
• Experience in a customer service, retail or rental car company desired.

Responsibilities

• Ensure our customers have a world-class service experience, greet customers in a professional and friendly manner, and assists in maintaining inventory to satisfy customer requests.
• Ensures loaner vehicles are checked out and returned according to company policies and documents any required maintenance for returned vehicles.
• Establishes and maintains good working relationships with other departments.
• Files documentation with insurance or state/federal agency, and ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED