Loaner Coordinator

Hendrick Automotive Group

7d • Onsite

About The Position

Responsible for issuing loaner vehicles to customers and ensuring that all loaner documentation is completed.

Requirements

• Previous customer service experience desired.
• Ability to demonstrate basic operation and features of the loaner vehicle.
• Excellent interpersonal, communication, and organizational skills are required.
• Valid Driver’s License
• Intermediate skills with Microsoft Office Products.
• Ability to learn Dealership Management System and web based applications utilized for operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• The position requires regular and predictable attendance.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employee.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.
• Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Responsibilities

• Manage the administration of loaner vehicles to customers.
• Manage the flow of our loaner fleet.
• Completes all necessary paperwork, explains loaner policies and procedures, and obtains all appropriate customers approvals.
• Locates loan cars for clients.
• Assist customers with vehicle drop-off and pick-up.
• Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information.
• Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day.
• Updates client data base as needed.
• Contacts vendors, e.g. "Enterprise" when short of cars to loan.
• Checks-in returned cars, inspecting for damage and securing mileage and closes agreement.
• Arranges for repairs of damaged or malfunctioning cars.
• Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals.
• Ensures that cars are clean and operable before delivery to client.
• If needed, assist with meeting and greeting service customers promptly in a professional and courteous manner
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED