Loaner Car Representative

Lexus of Wesley Chapel•Wesley Chapel, FL

23h

About The Position

We are looking for a Loaner Representative / Valet to join our new Lexus team! Responsibilities: State-of-the-art facility with the latest technology and amenities to foster a professional work environment Manage the mobility fleet inventory Ensure clients experience is pleasant by promptly providing them alternate transportation in a professional and courteous manner. Manage Valet and Shuttle Program to ensure customers are receiving premium transportation experience Manage support personnel including Mobility Associates, Valets and Clean up Staff Open and close rental agreements via TSD rental -Obtaining legal documentation, Verifying insurance coverage, and ensuring rental has all legal documentation compliance such as motor vehicle registrations and tags, insurance, contract content, etc. Conduct cleanlyiness and damage inspection before and after each rental transaction Interior wipe downs of rental vehicles Run daily reports to determine overdue rentals Review and analyze management reports and implement action plans as needed Excellent communication, organizational and follow up skills needed Proficiency with computers and technology, Microsoft Office, Web, Email, Phone Skills a must Performs other duties as assigned

Requirements

Outstanding communication skills in both verbal and written
Excellent customer satisfaction skills
Professional appearance and work ethic
Self-starter and self-motivator
Ability to multi-task independently
Great attitude with high-energy
Ability to work cooperatively with Sales, Service and Parts Personnel.
Valid driver’s license with a clean driving record.
High school diploma or equivalent
Proficiency with computers and technology, Microsoft Office, Web, Email, Phone Skills a must

Nice To Haves

Automotive experience a PLUS
Service or hospitality industry experience a PLUS
Bilingual a PLUS

Responsibilities

Manage the mobility fleet inventory
Ensure clients experience is pleasant by promptly providing them alternate transportation in a professional and courteous manner.
Manage Valet and Shuttle Program to ensure customers are receiving premium transportation experience
Manage support personnel including Mobility Associates, Valets and Clean up Staff
Open and close rental agreements via TSD rental -Obtaining legal documentation, Verifying insurance coverage, and ensuring rental has all legal documentation compliance such as motor vehicle registrations and tags, insurance, contract content, etc.
Conduct cleanlyiness and damage inspection before and after each rental transaction
Interior wipe downs of rental vehicles
Run daily reports to determine overdue rentals
Review and analyze management reports and implement action plans as needed
Performs other duties as assigned