Loaner Car Agent

Lindsay Lexus of Alexandria•Alexandria, VA

10d•$18 - $19•Onsite

About The Position

Lindsay Lexus of Alexandria is committed to providing exceptional automotive services with a focus on customer satisfaction. We are currently seeking a full-time Loaner Car Agent to join our team in Alexandria, VA. The position offers competitive pay ranging from $18 to $19 per hour. The Loaner Car Agent plays a key role in managing the loaner vehicle process by delivering friendly, efficient, and accurate service. This position requires excellent customer service skills and proficiency with company-approved software and procedures to ensure a smooth rental experience.

Requirements

At least 18 years of age.
High School Diploma or G.E.D. required.
Valid driver's license with an insurable driving record.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to work independently as well as part of a team.
Comfortable working outdoors in various weather conditions.
Commitment to providing outstanding customer service.
Capacity to manage multiple tasks and meet deadlines efficiently.
Positive attitude when handling challenges.
Availability for full-time employment.

Responsibilities

Prepare and complete all loaner vehicle contracts and necessary documentation accurately.
Ensure loaner vehicles are clean, damage-free, fully fueled, and topped off with fluids before customer pickup.
Qualify customers according to company loaner guidelines using Logitrac software.
Verify internal customer documentation before releasing vehicles.
Conduct vehicle walk-arounds with customers during check-in and check-out.
Utilize company-approved tablets and software to assess and meet customer needs.
Explain loaner vehicle usage policies, geo-fence restrictions, rates, and service charges clearly to customers.
Review return dates and applicable charges with customers at vehicle return.
Answer phone calls promptly and provide professional, courteous customer assistance.
Resolve customer service issues effectively and manage workflow to minimize wait times.