LOANER COORDINATOR

Hendrick Automotive Group

12d • Onsite

About The Position

Responsible for issuing loaner vehicles to customers and ensuring that all loaner documentation is completed. This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include: Manage the administration of loaner vehicles to customers. Manage the flow of our loaner fleet. Completes all necessary paperwork, explains loaner policies and procedures, and obtains all appropriate customers approvals. Locates loan cars for clients. Assist customers with vehicle drop-off and pick-up. Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information. Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day. Updates client data base as needed. Contacts vendors, e.g. "Enterprise" when short of cars to loan. Checks-in returned cars, inspecting for damage and securing mileage and closes agreement. Arranges for repairs of damaged or malfunctioning cars. Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals. Ensures that cars are clean and operable before delivery to client. If needed, assist with meeting and greeting service customers promptly in a professional and courteous manner. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned.

Requirements

• GED or High School Diploma
• Up to 3 years of work experience
• Previous customer service experience desired.
• Ability to demonstrate basic operation and features of the loaner vehicle.
• Excellent interpersonal, communication, and organizational skills are required.
• Valid Driver’s License
• Intermediate skills with Microsoft Office Products.
• Ability to learn Dealership Management System and web based applications utilized for operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employee.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Nice To Haves

• Automotive field of study/work experience
• Business field of study/work experience
• Human Resources field of study/work experience
• Information Technology field of study/work experience

Responsibilities

• Manage the administration of loaner vehicles to customers.
• Manage the flow of our loaner fleet.
• Completes all necessary paperwork, explains loaner policies and procedures, and obtains all appropriate customers approvals.
• Locates loan cars for clients.
• Assist customers with vehicle drop-off and pick-up.
• Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information.
• Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day.
• Updates client data base as needed.
• Contacts vendors, e.g. "Enterprise" when short of cars to loan.
• Checks-in returned cars, inspecting for damage and securing mileage and closes agreement.
• Arranges for repairs of damaged or malfunctioning cars.
• Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals.
• Ensures that cars are clean and operable before delivery to client.
• If needed, assist with meeting and greeting service customers promptly in a professional and courteous manner.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Benefits

• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED