Loaner Agent Motor Werks

Murgado Automotive Group•Barrington, RI

1d•Onsite

About The Position

Motor Werks is seeking a passionate and customer-service-oriented Loaner Agent/Coordinator to manage their loaner vehicle program. This role ensures a smooth and efficient experience for customers by managing the fleet, coordinating with the service team, and maintaining accurate records. The ideal candidate will have strong communication and organizational skills, a friendly demeanor, and attention to detail. Previous automotive or fleet experience is beneficial but not required. A valid driver's license and clean driving record are necessary.

Requirements

Strong customer service skills with a friendly, professional demeanor.
Excellent communication and organizational skills.
Detail-oriented and able to manage multiple tasks in a fast-paced environment.
Valid driver's license and clean driving record.

Nice To Haves

Previous automotive or loaner fleet experience is a plus but not required.

Responsibilities

Manage the loaner vehicle fleet and ensure vehicles are clean, fueled, and ready for use.
Greet and assist customers in the loaner process with a positive, professional attitude.
Coordinate with the service department to meet customer needs and ensure timely return of loaner vehicles.
Maintain accurate records of loaner vehicles, including condition reports, mileage, and contracts.
Inspect loaner vehicles upon return for any damages or issues.
Ensure compliance with dealership and manufacturer policies regarding loaner vehicles.