Loan Support Specialist: Consumer Lending

Columbia Bank•Irvine, CA

2d•$18 - $28•Onsite

About The Position

In this role, you will support servicing operations for a variety of consumer lending products, including home equity lines of credit (HELOCs) and non-real estate secured and unsecured loans such as auto, boat, RV, CD-secured, and personal loans. You will help ensure loan documentation, servicing records, and system updates are accurate and aligned with approved loan terms and internal policies. Your work will support the smooth processing and ongoing servicing of these consumer lending products while helping maintain the integrity of the bank’s loan portfolio. You will also coordinate property appraisals for home equity lines of credit by ordering and tracking appraisals to support loan evaluation and collateral requirements. This role requires strong attention to detail, the ability to manage multiple loan products, and close collaboration with lending, credit, and operational teams. By helping ensure documentation and appraisal processes are completed accurately and efficiently, you will contribute to the bank’s ability to deliver a reliable and compliant lending experience for our clients.

Requirements

4-7 years — of advanced retail loan servicing or equivalent experience. (Required)
Possess advanced working knowledge of retail loans, regulations, policies and procedures.
Demonstrated advanced math, analytical, multi-tasking and problem-solving skills.
Possess excellent interpersonal, verbal, and written communication skills.
Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment.
Ability to troubleshoot and determine best work flow practices
Demonstrated critical thinking with ability to work in a service-oriented environment with high work volumes and deadlines.

Nice To Haves

H.S. Diploma/GED (preferred)

Responsibilities

Performs loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger.
Responsible for understanding complex retail loan products, required documentation, workflow, regulation, policy and procedure changes.
Maintain knowledge through coursework and on-the-job training.
Perform work accurately and within assigned deadlines.
Captures metrics to assist Leadership in coordinating and adjusting workflow.
Responsible for participating in continuous improvement efforts to assist in the implementation of workflow improvements.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become “Business Bank of Choice”.
May perform other duties as assigned.

Benefits

comprehensive healthcare coverage (medical, dental, and vision plans)
a 401(k)-retirement savings plan with employer match for qualifying associate contributions
an employee assistance program
life insurance
disability insurance
tuition assistance
mental health resources
identity theft protection
legal support
auto and home insurance
pet insurance
access to an online discount marketplace
paid vacation, sick days, volunteer days, and holidays