Loan Support Specialist- Centralized Flood Compliance
About The Position
In this role, you will manage centralized flood compliance reviews to ensure adherence to federal flood insurance regulations and internal risk management policies. You will evaluate properties used as loan collateral to determine applicable flood zone requirements and establish appropriate flood insurance obligations when required. You will also perform cross-collateral loan reviews to ensure flood requirements are consistently applied across related loan relationships. Your work will play an important role in helping the bank maintain regulatory compliance while protecting both the institution and its borrowers from potential flood-related risk exposures. Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation. Responsible for the transaction and processing of complex consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with the organizations workflow, ensuring regulation, policy, and procedures practices are followed. Provide outstanding service and timely response to requests from internal and external customers. Captures and may be asked to analyze, and review report metrics to assist leadership in coordinating and adjusting workflow. Participate in continuous improvement efforts to and regularly assist in the identification and implementation of workflow improvements. Perform work accurately and within assigned deadlines. Provide timely communication of work status so any incomplete work can be redistributed across the team. Act as a Loan Servicing subject matter expert (SME) both internally and externally. Assist others in understanding the organizations processes, procedures and policies. Assist leadership in training/leading others while providing guidance for overall performance improvement across the department. Will be cross-trained to assist and back-up others throughout Loan Support Services Participate on project teams within division and across departments with intentional collaboration across all channels. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.
Requirements
- High School Diploma or GED.
- 4-7 years of advanced consumer, SBA or commercial/business loan servicing or equivalent experience.
- Demonstrated working knowledge of consumer, SBA and commercial/business loan experience, advanced banking, lending products, services and lending documentation including loan regulations, policies and procedures.
- Ability to multi-task and adjust appropriately to frequent changes in daily work flow.
- Excellent math, analytical, multi-tasking and problem-solving skills.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to effectively communicate across all levels of the organization.
- Comprehensive understanding of consumer, SBA or commercial/business loan regulations, policies and procedures.
- Advanced skills using computer software including Word, Excel, loan servicing systems and other office equipment.
- Ability to work efficiently in a fast-paced, service-oriented environment.
- Excellent analytical skills and attention to detail.
Nice To Haves
- Associate’s degree in Business, accounting, finance or related field.
Responsibilities
- Manage centralized flood compliance reviews to ensure adherence to federal flood insurance regulations and internal risk management policies.
- Evaluate properties used as loan collateral to determine applicable flood zone requirements and establish appropriate flood insurance obligations when required.
- Perform cross-collateral loan reviews to ensure flood requirements are consistently applied across related loan relationships.
- Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.
- Responsible for the transaction and processing of complex consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with the organizations workflow, ensuring regulation, policy, and procedures practices are followed.
- Provide outstanding service and timely response to requests from internal and external customers.
- Capture and may be asked to analyze, and review report metrics to assist leadership in coordinating and adjusting workflow.
- Participate in continuous improvement efforts and regularly assist in the identification and implementation of workflow improvements.
- Perform work accurately and within assigned deadlines.
- Provide timely communication of work status so any incomplete work can be redistributed across the team.
- Act as a Loan Servicing subject matter expert (SME) both internally and externally.
- Assist others in understanding the organizations processes, procedures and policies.
- Assist leadership in training/leading others while providing guidance for overall performance improvement across the department.
- Be cross-trained to assist and back-up others throughout Loan Support Services.
- Participate on project teams within division and across departments with intentional collaboration across all channels.
- Demonstrate compliance with all bank regulations for assigned job function and applies to designated job responsibilities.
- Keep up to date on regulation changes.
- Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
- Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
- Take personal initiative and be a positive example for others to emulate.
- Embrace our vision to become “Business Bank of Choice”.
- May perform other duties as assigned.
Benefits
- Comprehensive healthcare coverage (medical, dental, and vision plans)
- 401(k)-retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Access to an online discount marketplace
- Paid vacation
- Sick days
- Volunteer days
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
