Compliance Support Specialist (Compliance Specialist 1)

State of Oregon•Salem, OR

15h•$4,550 - $7,024•Onsite

About The Position

We are hiring two (2) Permanent Compliance Support Specialists. This recruitment may be used to fill future vacancies. This position is in-person only and is not eligible for telework or hybrid arrangements. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The primary purpose of this position is to ensure compliance with regulatory requirements by providing customer assistance, conducting thorough document review and processing, and fulfilling public records requests for all Division sections and programs. This position provides customer assistance and support on Corporation Division programs and services through phone calls, emails or counter service and processing documents related to business filings, Notary, and UCC.

Requirements

Two years experience doing administrative research that included compiling and evaluating facts, while working directly with individuals in person or over the phone, to recommend management action or decide eligibility or compliance with program guidelines and regulations.
College-level course work may substitute for the experience on the basis of 45-quarter units per year of experience, up to a maximum of one year.
Transcripts are required no later than the time of interview if using education to meet minimum qualifications.
Transcripts must clearly show 1) your name; 2) the name and address of the institution; 3) course work completed with a passing grade.

Nice To Haves

Strong focus on providing courteous, knowledgeable, and timely service to the public.
Experience responding to inquiries and providing information via telephone, email, and written correspondence to both internal and external customers.
Proficient in entering and retrieving data from computer databases while managing calls and customer interactions simultaneously.
Experience doing administrative research that included compiling and evaluating facts to determine compliance with program guidelines and regulations.
Familiarity of Oregon Administrative Rules (OAR), Oregon Revised Statutes (ORS).
Demonstrate strong organizational skills.
Ability to perform with a high degree of accuracy, excellent attention to detail and good judgement while using multiple computer systems in a fast-paced environment.
Strong problem solving skills with the ability to assess situations, identify practical solutions, and consider all perspectives to resolve issues fairly and effectively.
Excellent written and verbal communication to effectively interact with the public through multiple communication channels which include Call Center, email and in person customer contacts.
Flexibility to adjust to changing priorities, workloads, and regulations in a fast-paced environment.
Demonstrate Strong sense of integrity, confidentiality, and professionalism in all aspects of work.
Strong writing skills
Bilingual in English and any other language.

Responsibilities

Provide the public by telephone, email or in person with interpretation and explanation of laws, rules, policies, procedures to assure compliance of all documents being filed, or information requested relating to all Corporation Division programs.
Clarify issues with customers and resolve problems or complaints.
Seek assistance from manager or team lead when necessary.
Provide technical assistance to customers filing in our online applications. This will include basic troubleshooting of switching browsers, clearing cache, clarifying, and clearing system error messages to complete application.
Research agency records to respond to customer inquiries, including information from databases, knowledge articles and website tools.
Document phone calls through a case management system, which includes customer contact information, core reason for customer call and resolution.
Refer customers to other division/agency staff, or to other state, federal or local government agencies for assistance.

Benefits

Paid time off
12 holidays
3 personal days
Short and long term disability benefits
Comprehensive employee benefits
Choice of medical plans
Vision plan
Life insurance
Child care flexible spending account
Employee assistance program
Pension plan
Deferred comp
Flexible spending accounts for healthcare and dependent care
Employee recognition events
Agency unique employee recognition program allowing for additional leave options such as vacation buy-out and sick leave roll-over