Loan Support Specialist II

Glacier Bancorp, Inc.•Reno, NV

1d•Onsite

About The Position

Provides lending support to Loan Officers and administrative support to the Lending Department by performing the following duties: Loan Documentation & Funding: Prepare and process moderately complex loan documents for new loans and renewals Organize loan file documents according to loan type Coordinate loan closings with title companies and ensure proper funding Prepare escrow instructions and send necessary documents to title companies Booking Loans & Loan Servicing: Input loan details into the bank’s core system with accuracy Set up and maintain loan-related reminders and ticklers Process loan renewals and updates in the system Process loan payments and credit line draws requests Research and resolve customer inquiries Paid Loan Processing Support: Prepare and update demand statements for title companies and customers Handle paid loan files, including reconveyances, title and UCC releases and return of paid promissory notes to borrower Prepare refund checks and maintain organized records. Document Follow Up: Obtains follow up items such as recorded Deeds of Trust, title policies and titles from the appropriate sources after loan has closed Maintains ticklers Administrative: Answers telephone calls for the loan department Accurately maintains files in the loan department in compliance with bank procedures Prepares copies of documents for filing and/or mailing Scan and file documents Perform other duties, as may be assigned by supervisor Other Skills and Abilities: Must have the ability to work in a professional and confidential manner Excellent Customer Service skills Excellent organizational and time management skills, with the ability to multi-task Possess a high level of investigative, analytical skills – be detailed oriented Computer skills with working knowledge of Word, Excel, and Adobe Acrobat Familiar with computerized loan documentation/software such as LaserPro Familiar with loan processing software such as nCino Use of general office equipment COMPLIANCE WITH THE BANK SECRECY ACT AND ANTI-MONEY LAUNDERING PROGRAM: The Bank Secrecy Act is intended to safeguard the U.S. financial system and the financial institutions that make up that system from the abuses of financial crime, including money laundering, terrorist financing, and other illicit financial transactions. The board of Directors is committed to complying with both the spirit of the regulations and the letter of the law. All employees are expected to understand and comply with all aspects of the BSA and to perform their job duties in accordance with Bank BSA policies and procedures. Employees who willfully violate the BSA may be subject to both civil and criminal penalties and termination of employment

Requirements

High school diploma
Three to four years related experience and/or training
Proficient understanding of the loan process and loan documentation
Ability to read and comprehend instructions, correspondence and memos
Ability to write correspondence
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the bank
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio and percent
Ability to apply common sense understanding to carry out detailed written or oral instruction
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to work in a professional and confidential manner
Excellent Customer Service skills
Excellent organizational and time management skills, with the ability to multi-task
Possess a high level of investigative, analytical skills – be detailed oriented
Computer skills with working knowledge of Word, Excel, and Adobe Acrobat
Familiar with computerized loan documentation/software such as LaserPro
Familiar with loan processing software such as nCino
Use of general office equipment
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

Nice To Haves

Prior financial industry experience in a loan department

Responsibilities

Prepare and process moderately complex loan documents for new loans and renewals
Organize loan file documents according to loan type
Coordinate loan closings with title companies and ensure proper funding
Prepare escrow instructions and send necessary documents to title companies
Input loan details into the bank’s core system with accuracy
Set up and maintain loan-related reminders and ticklers
Process loan renewals and updates in the system
Process loan payments and credit line draws requests
Research and resolve customer inquiries
Prepare and update demand statements for title companies and customers
Handle paid loan files, including reconveyances, title and UCC releases and return of paid promissory notes to borrower
Prepare refund checks and maintain organized records
Obtains follow up items such as recorded Deeds of Trust, title policies and titles from the appropriate sources after loan has closed
Maintains ticklers
Answers telephone calls for the loan department
Accurately maintains files in the loan department in compliance with bank procedures
Prepares copies of documents for filing and/or mailing
Scan and file documents
Perform other duties, as may be assigned by supervisor