Loan Support Specialist I - TEMPORARY

PFC•Tamuning, GU

About The Position

The Loan Support Specialist I provides foundational operational and administrative support for loan servicing and documentation. This role is responsible for executing standardized processes with accuracy, maintaining loan records, and delivering quality customer service while ensuring compliance with established procedures.

Requirements

High school diploma required
Working knowledge of office systems and data entry
Basic proficiency in Microsoft Office (Excel, Word, Outlook)
Strong attention to detail and organizational skills
Ability to follow procedures and meet deadlines

Nice To Haves

1–2 years of experience in financial services, lending, or administrative operations preferred

Responsibilities

Create, organize, and maintain loan files (physical and digital) in accordance with established procedures
Audit loan documentation for completeness and accuracy based on checklists
Post and update customer and loan information in core systems
Process receipt of first payments and maintain supporting documentation
Prepare loan packages for digital imaging and ensure proper indexing
Maintain tracking logs for loan files, imaging, and document custody
File and retrieve loan records in accordance with retention guidelines
Respond to basic customer and internal inquiries related to loan accounts
Assist customers with forms, appointment scheduling, and general servicing needs
Support lobby flow and coordinate with loan staff for customer assistance
Execute assigned exception reports and escalate discrepancies
Process Adverse Action Notices (AAN) in accordance with procedures
Support audit requests by retrieving and organizing required documentation
Assist with coverage during staffing shortages as assigned
Participate in special projects under supervision