Loan Support Services Manager
About The Position
Provides organizational leadership and management to a team of professionals within loan servicing. Provides technical advice to team and is responsible for maintaining a high level of accuracy within the department. Ensures operational processes are designed to achieve the highest level of customer service. Recommends, formulates, and implements new loan operation policies and procedures. Maintains the integrity of the loan portfolio for designated areas. Provides input into the design, implementation, and maintenance of systems to ensure efficient and accurate daily operations. Manages department to ensure minimal servicing costs while achieving high standards for quality and service. Designs and implements continuous improvement practices. Provides input into the department budget and monitors operational expenses in conjunction with manager. Performs regular department assessments to identify potential problem areas and develops a plan of action to implement corrective measures in response to findings. Oversees functional department and ensures the updating and compliance of procedures, policies, regulations and guidelines. Supervises vendor relationships for products and services that relate to loan operations and systems. Monitors workflow of daily operations for specified department within Loan Support Services to ensure efficiency. Interacts with associates and monitors development to include coaching and performance review. Manages the work efforts of supervisors/individual contributors using established guidelines, procedures and policies. Responsible for hiring, firing, performance appraisals and pay reviews. Makes decisions based on area objectives as well as company policies and procedures. Maintains appropriate security and privacy standards and systems to ensure adequate protection for the bank and its customers. Implements necessary regulatory compliance in designated areas. Responsible for minimizing risk and exposure by ensuring teams abide by all state and federal laws. Maintains accurate accounting processes and ensures loan files are perfected and maintained in a manner consistent with bank policy, as well as safe and sound banking practices. Analyzes loan support processes to ensure regulations are fully adhered to. Ensures policies and procedures are documented, compliant, and updated. Responsible for implementing corrective measures in response to internal and external examination/review findings. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintains a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice”. May perform other duties as assigned.
Requirements
- 4-7 years — of supervisory/management experience (Required)
- Knowledge of increasingly complex loan documentation, structuring, and servicing procedures as well as state, federal, investor, and bank policies, guidelines, and regulations.
- Credit requirement analysis skills required.
- Possess strong leadership, organizational, problem solving, interpersonal, analytical, decision making, motivational, and customer service skills.
- Excellent written and verbal communication skills required.
- Demonstrate planning, project management, and continuous improvement development skills.
- Knowledge of operational process improvement methods, project management, and banking technology.
- Advanced proficiency in loan origination (LaserPro preferred), banking systems, and commercial/installment loan application software.
- Proficient in word processing and spreadsheet software (Word and Excel preferred).
- Knowledge of the bank's loan policies and internal control procedures.
- Ability to provide accurate, detailed results in a high pressure, goal-oriented environment.
Nice To Haves
- 4-7 years — of lending industry or bank operations experience (Preferred)
- May require advanced systems design, development, and management experience.
Responsibilities
- Provides organizational leadership and management to a team of professionals within loan servicing.
- Provides technical advice to team and is responsible for maintaining a high level of accuracy within the department.
- Ensures operational processes are designed to achieve the highest level of customer service.
- Recommends, formulates, and implements new loan operation policies and procedures.
- Maintains the integrity of the loan portfolio for designated areas.
- Provides input into the design, implementation, and maintenance of systems to ensure efficient and accurate daily operations.
- Manages department to ensure minimal servicing costs while achieving high standards for quality and service.
- Designs and implements continuous improvement practices.
- Provides input into the department budget and monitors operational expenses in conjunction with manager.
- Performs regular department assessments to identify potential problem areas and develops a plan of action to implement corrective measures in response to findings.
- Oversees functional department and ensures the updating and compliance of procedures, policies, regulations and guidelines.
- Supervises vendor relationships for products and services that relate to loan operations and systems.
- Monitors workflow of daily operations for specified department within Loan Support Services to ensure efficiency.
- Interacts with associates and monitors development to include coaching and performance review.
- Manages the work efforts of supervisors/individual contributors using established guidelines, procedures and policies.
- Responsible for hiring, firing, performance appraisals and pay reviews.
- Makes decisions based on area objectives as well as company policies and procedures.
- Maintains appropriate security and privacy standards and systems to ensure adequate protection for the bank and its customers.
- Implements necessary regulatory compliance in designated areas.
- Responsible for minimizing risk and exposure by ensuring teams abide by all state and federal laws.
- Maintains accurate accounting processes and ensures loan files are perfected and maintained in a manner consistent with bank policy, as well as safe and sound banking practices.
- Analyzes loan support processes to ensure regulations are fully adhered to.
- Ensures policies and procedures are documented, compliant, and updated.
- Responsible for implementing corrective measures in response to internal and external examination/review findings.
- Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities.
- Keeps up to date on regulation changes.
- Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
- Maintains a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
- Takes personal initiative and is a positive example for others to emulate.
- Embraces our vision to become “Business Bank of Choice”.
- May perform other duties as assigned.
Benefits
- comprehensive healthcare coverage (medical, dental, and vision plans)
- a 401(k)-retirement savings plan with employer match for qualifying associate contributions
- an employee assistance program
- life insurance
- disability insurance
- tuition assistance
- mental health resources
- identity theft protection
- legal support
- auto and home insurance
- pet insurance
- access to an online discount marketplace
- paid vacation, sick days, volunteer days, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
