Loan Support Processor - Abingdon, VA
About The Position
The First Bank and Trust Company is seeking a Loan Support Processor for its Operation Center in Abingdon, Virginia. The loan operations department handles a wide range of duties, and specific responsibilities may be determined based on the candidate’s experience. The role supports loan administration staff and customers and requires strong attention to detail and superior customer service. The position’s duties include uploading loans to the core platform, reviewing loan documents, working reports, imaging documents, managing moderate department support tickets, and folding and filing documents as needed. The processor also answers group phone calls from customers and branches, provides necessary support to loan administration staff and customers, and is expected to know and cross-sell First Bank and Trust products and services.
Requirements
- High school diploma or equivalent.
- Strong listening, written, and verbal communication skills.
- Ability to handle confidential information.
- Strong attention to detail and problem-solving skills.
- Proficiency in Microsoft Word and Excel.
- Ability to work independently and collaboratively within a team.
Nice To Haves
- Associate’s degree in Accounting, Business, and/or Finance.
- Two or more years of customer service or loan experience.
Responsibilities
- Upload loans to the core platform.
- Review loan documents.
- Work reports.
- Image documents.
- Handle moderate department support tickets.
- Fold and file documents as needed.
- Answer group phone calls from customers and branches.
- Provide necessary support to loan administration staff and customers.
- Be knowledgeable about and cross-sell First Bank and Trust products and services.
Benefits
- 20 days of PTO leave per year, earned monthly.
- 11 paid holidays when holidays occur during the work week.
- Medical, dental, and vision insurance beginning the first day of the month after hire.
- Automatic enrollment in the bank’s 401K/ESOP Plan.
- Basic life insurance coverage equal to two times an employee’s base salary.
- Long-term disability insurance coverage.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
