Loan Support Processor
About The Position
HAPO Community Credit Union is seeking a detail-oriented and service-driven Loan Support Processor to join their Loan Support team in Kennewick, WA. This role provides critical support for internal staff, members, and external partners by ensuring accuracy and compliance in all collateral title processes, loan maintenance tasks, and credit union product servicing. The ideal candidate is organized, communicative, and comfortable working in a fast-paced environment with a high degree of accuracy. The position requires the individual to be ambitious, self-motivated, and to uphold HAPO’s core commitment “Be in the Moment” and standard of service “Defy Expectations”.
Requirements
- High School Diploma or General Education Development (GED) certificate
- 1-3 years related experience preferred
- Ability to exercise judgment, initiative, and always uphold confidentiality
- Excellent verbal and written communication skills
- Ability to apply critical thinking and decision-making skills
- Strong organizational skills
- Attention to detail
- Committed to ongoing learning through peer and leadership coaching
Responsibilities
- Answer a high volume of internal calls - includes assisting employees and members with all loan maintenance including but not limited to due date, rate, and payment changes
- Review documentation for accuracy and complete collateral title work to secure lien and ownership
- Assist members with all collateral title transactions, including but not limited to name changes, registering in other states, street legal modifications and error corrections
- Research and complete credit bureau disputes while following all FCRA regulations and CDIA guidelines
- Process and post payoffs, payments, settlements, refunds, fees, reversals, and corrections
- Responsible for completing billing, claims, refunds, and posting payments for Total Loss, Debt Protection, GAP, MBP, Collateral Protection Insurance and other credit union products and services
Benefits
- No cost premium health insurance for all employees, including medical, dental and vision
- Accidental death and dismemberment insurance
- Long term and Short term disability
- Competitive pay
- Pension Plan
- 401K program with match
- Flexible spending account (medical and dependent care)
- 0% interest on select personal loans
- Employee Assistance Program (EAP)
- Paid time off
- 12 paid holidays per year
- Paid Birthday day off
- HAPO Anniversary day off
- Volunteer Opportunities (Both Paid and Volunteer)
- Employee Milestone Anniversary Bonus
- Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
