Loan Support & Documentation Specialist

Farmers Trust and Savings Bank•Spencer, IA

3d•Onsite

About The Position

Assist Lenders on maintaining current and accurate Consumer Loan files. Perform loan processing, closing, set-up, and follow up (servicing) responsibilities associated with the documentation and posting necessary in granting credit to Bank's borrowers by performing the following duties for customer lending. Incumbents will be expected to have a good understanding of the functional area so they may operate proficiently in this area by performing the following duties.

Requirements

Completion of a high school degree or equivalent to a high school degree.
3 – 5 years, banking experience preferred, but not required.
Customer and Personal Service - Must understand the role of customer service in a community bank and financial services environment. Respond sensitively to the needs and priorities of the customer (both internal and external); recognize and take the appropriate action to meet their needs; cooperate in establishing an effective working relationship with customers to gain their respect and loyalty.
Company Image - Must possess a professional and positive company image.
Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics - Ability to add, subtract, multiply, and divide in all units of measure and ability to compute rate, ratio and percent is required.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Technical Skills - Requires a basic understanding of how to operate basic Microsoft PC software and be proficient in Word and Excel. Must be competent in internet usage and be able to use the PC to gather information from core systems. Solid understanding of electronic banking processes and terminologies is helpful. Possess good typing and written communication skills.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Administrative - Able to handle multiple tasks and meet required deadlines. This position requires strong organizational skills as well as good verbal and written communication skills. Must be a good listener and be able to follow directions. Must handle all customer and company information in a confidential manner. Be punctual in the job responsibilities.
Adaptability - Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations. Must exercise independent judgment under moderate supervision.

Responsibilities

Perform full range of duties pertaining to the loan processing/closing/servicing function.
Process all in-house loan payments/advances
Reconcile GLs, mail notices for advances, past due, rate changes, and process reports
Prepare & process cure notices
Process charge-offs, partially changed-off, and non-accrual consumer loans
Prepare loan denials
Pull credit reports and flood certificates
Create & maintain all customer & "specialty" loan files for compliance
File all consumer & "specialty" loan documents
Mail out paid off loan notes and release collateral if necessary
Track consumer loan insurance
CRA tracking/address changes
UCC filing & monitoring on consumer & "specialty" loans
Track and process titles
Credit Bureau Reporting
Answer customer inquiries and perform research if applicable
Process UMB and Fed
Order & track appraisals
Order coupon books
Book, fund, and track all consumer & "specialty" loans
Process all maintenance on consumer & "specialty" loans
Maintain all spreadsheets & tickler systems within the loan support department
Synergy research for loan customers
Contact parties outside the bank as required, i.e.: abstractors, appraisers, county officials, insurance agents, attorneys, real estate agents, etc. acting on behalf of the bank
Prepare loan documents in LaserPro for consumer loans as requested by loan officer.
Review files prior to and after loan closing to ensure proper documents and disbursements are prepared accurately for each loan closing.
Prepare mortgage releases and release other collateral, if necessary, for commercial, commercial real estate, ag and ag real estate loans.
Assist Loan Officers with various loan document preparation
Handle customer inquiries and payoff requests
Handle multiple tasks in an accurate and timely manner
Use Business Manager system to fund accounts and receivable and process payments.
Book and fund commercial, commercial real estate, ag, ag real estate, participation & sold loans
Back up Floor Plan loans
Process participation & sold loan payments/advances
Process all loan file maintenance as requested
Check back all file maintenance performed by co-worker
Create and maintain commercial, commercial real estate, ag, ag real estate & participation files for compliance
New loan checkback
Forward collateral documents to the appropriate government office to be recorded
Monitor and update in-house and participation credit displays for credit line changes and loan risk ratings
Track all insurance
Check back participation & sold loan payments/advances
File all loan documentation, as necessary
Prepare loan documents in LaserPro for commercial, commercial real estate, ag, & ag real estate loans as requested by loan officer.
Board Book
Follow up to ensure proper recording of said lien(s)
Reconcile commercial and ag real estate closing cost checking account, legal fees checking account, & participation checking account
Prepare closing cost letters
Contact participation banks as needed for documents, payment/advance inquiries, and questions
Scan, index & checkback loan documents in Synergy
All other duties as assigned.