About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Consultant - Specialist within PNC's Agency Servicing organization, you will be based in Houston, TX; Dallas, TX; East Brunswick, NJ; or in Pittsburgh, PA. Hours for this role are Monday – Friday, 8:00 am EST – 5:00 pm EST. The Loan Support Consultant – Specialty serves as a subject matter expert for loan processing systems and procedures, providing advanced support, coaching, and guidance to team members while delivering a high standard of customer service. This role acts as a team change agent and positive role model, influencing partners and lines of business to drive effective solutions and positive outcomes, often navigating escalations independently or with minimal manager involvement. The consultant participates in coaching, mentoring, and training initiatives; contributes to maintaining accurate procedures and job aids; and represents the team on organizational or cross functional projects by identifying, advancing, and supporting process and system enhancements. Responsibilities include communicating professionally and independently with customers and internal partners, addressing most business as usual challenges, escalating issues appropriately with sufficient detail, and independently problem solving while providing thoughtful recommendations. The role requires a strong end to end understanding of Commercial loan processing, systems, and associated impacts, as well as the ability to identify potential risks, gaps, and control weaknesses within processes to support continuous improvement and operational integrity. In this role, you will service Commercial Agent loans, and review complex servicing events such as paydowns, amendments, syndication activity and reconciliations. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Applies specialty product knowledge to administer high complexity or high risk syndicated and/or commercial loan transactions with little or no oversight. May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction progress and draw requirements. Directly interacts with high revenue/high profile corporate and/or commercial real estate clients. Reviews customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to the highest complexity deal structures and/or regulatory compliance requirements. Determines and makes effective recommendation as to whether the deal can proceed as scheduled, or if additional documentation or escalation is required. Consults and advises customers, investors, capital markets loan syndications and/or commercial real estate deal teams, as well as external and internal business partners to execute transactions. Works with Relationship Manager to interpret applicable loan terms with client. Reviews transactions and related documents, including collateral and construction requirements. Verifies work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels and applicable procedures. Determines whether loan disbursements can be made, or if additional documentation or escalations is required. Reviews reports to identify exceptions, monitor quality and ensure compliance. Participates in risk mitigation activities. Serves as a subject matter resource for the team. Independently conducts specialty product training and may create training materials. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Requirements
- University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Experience supporting Agency and Commercial Lending products.
- Demonstrated ability to read, interpret, and apply credit agreements.
- Strong end to end understanding of Commercial loan processing, systems, and associated impacts.
- Ability to identify potential risks, gaps, and control weaknesses within processes.
Nice To Haves
- Experience supporting Agency and Commercial Lending products, with particular emphasis on syndications.
- Advanced proficiency in Excel, including the use of VLOOKUPs, XLOOKUPs, formula creation, accrual calculations, spreadsheet analysis, and the ability to perform manual calculations when required.
- Experience with syndications.
Responsibilities
- Serves as a subject matter expert for loan processing systems and procedures, providing advanced support, coaching, and guidance to team members.
- Acts as a team change agent and positive role model, influencing partners and lines of business to drive effective solutions and positive outcomes.
- Navigates escalations independently or with minimal manager involvement.
- Participates in coaching, mentoring, and training initiatives.
- Contributes to maintaining accurate procedures and job aids.
- Represents the team on organizational or cross functional projects by identifying, advancing, and supporting process and system enhancements.
- Communicates professionally and independently with customers and internal partners.
- Addresses most business as usual challenges.
- Escalates issues appropriately with sufficient detail.
- Independently problem solves while providing thoughtful recommendations.
- Services Commercial Agent loans.
- Reviews complex servicing events such as paydowns, amendments, syndication activity and reconciliations.
- Applies specialty product knowledge to administer high complexity or high risk syndicated and/or commercial loan transactions with little or no oversight.
- May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction progress and draw requirements.
- Directly interacts with high revenue/high profile corporate and/or commercial real estate clients.
- Reviews customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to the highest complexity deal structures and/or regulatory compliance requirements.
- Determines and makes effective recommendation as to whether the deal can proceed as scheduled, or if additional documentation or escalation is required.
- Consults and advises customers, investors, capital markets loan syndications and/or commercial real estate deal teams, as well as external and internal business partners to execute transactions.
- Works with Relationship Manager to interpret applicable loan terms with client.
- Reviews transactions and related documents, including collateral and construction requirements.
- Verifies work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels and applicable procedures.
- Determines whether loan disbursements can be made, or if additional documentation or escalations is required.
- Reviews reports to identify exceptions, monitor quality and ensure compliance.
- Participates in risk mitigation activities.
- Serves as a subject matter resource for the team.
- Independently conducts specialty product training and may create training materials.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
