Loan Support Analyst (Commercial)

PNC Bank•Portage, MI

17h•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst within PNC's Participated Servicing organization, you will be based in Pittsburgh, PA; Cleveland, OH; Dallas, TX; Houston, TX; Kalamazoo, MI; or in East Brunswick, NJ. The Loan Support Analyst is responsible for servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity. Key responsibilities include processing loan advances, applying payments, completing rollovers and conversions, and resolving past due balances and overpayments. This role also performs reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies. Communication is primarily conducted through email with agent banks, with limited phone interaction. There is little to no direct customer contact. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Associates degree or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Operational Functions
Problem Management Process
Products and Services
Standard Operating Procedures

Nice To Haves

Experience in Commercial Loan Operations.
Working knowledge of participated/syndicated loan servicing.
Experience with ACBS and CLASS/Commercial Lending Servicing Portal (CLSP) preferred.
Strong analytical, reconciliation, and problem-solving skills.
Ability to manage multiple priorities while maintaining a high degree of accuracy.

Responsibilities

Servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity.
Processing loan advances, applying payments, completing rollovers and conversions, and resolving past due balances and overpayments.
Performing reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies.
Executing varied transactions/processes utilizing standard procedures.
Processing and/or reconciling varied and moderately complex transactions in accordance with established policies and procedures.
Partnering with internal and/or external business partners to route communications, documents or other action items to complete transactions.
Identifying and potentially resolving exceptions; escalating appropriately.
Ensuring the appropriate materials and documentation are available to complete transactions.
Providing responses and documentation to inquiries and ad hoc requests.
Completing research and providing feedback on workflow and work received.
Reviewing transactions and related documents and verifying work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.