Loan Support Analyst (Commercial)
About The Position
The Loan Support Analyst is responsible for servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity. Key responsibilities include processing loan advances, applying payments, completing rollovers and conversions, and resolving past due balances and overpayments. This role also performs reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies. Communication is primarily conducted through email with agent banks, with limited phone interaction. There is little to no direct customer contact. PNC fosters an inclusive and accessible workplace, providing reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Requirements
- Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
- Typically requires 3+ years experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Experience in Commercial Loan Operations.
- Working knowledge of participated/syndicated loan servicing.
- Experience with ACBS and CLASS/Commercial Lending Servicing Portal (CLSP) preferred.
- Strong analytical, reconciliation, and problem-solving skills.
- Ability to manage multiple priorities while maintaining a high degree of accuracy.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Responsibilities
- Servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity.
- Processing loan advances, applying payments, completing rollovers and conversions, and resolving past due balances and overpayments.
- Performing reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies.
- Executing varied transactions/processes utilizing standard procedures.
- Processing and/or reconciling varied and moderately complex transactions in accordance with established policies and procedures.
- Partnering with internal and/or external business partners to route communications, documents or other action items to complete transactions.
- Identifying and potentially resolving exceptions; escalating appropriately.
- Ensuring the appropriate materials and documentation are available to complete transactions.
- Providing responses and documentation to inquiries and ad hoc requests.
- Completing research and providing feedback on workflow and work received.
- Reviewing transactions and related documents and verifying work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
