About The Position

Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan documents, accurate processing of transactions, and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet, and agency loans. Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. Resolves non-compliant issues through written and verbal communication with both internal and external parties. May review and process loan payments, escrows, and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal, and regulatory reports. May perform covenant compliance testing. Must maintain accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration. May perform collection activities on delinquent accounts. May have funds disbursement authority. Reviews reports to identify exceptions, ensure quality, and contribute to risk mitigation efforts.

Requirements

  • Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
  • 4+ years of related business or functional experience.
  • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

  • Analytical Thinking
  • Capital Management
  • Compliance Requirements
  • Documentations
  • Due Diligence
  • Loan Documentation
  • Regulatory Compliance
  • Risk Mitigation Strategies

Responsibilities

  • Analyze property performance on a collateral level for multiple types of real estate by reviewing rent rolls, occupancy reports, financial statements, and loan documents.
  • Communicate with borrowers to understand if fluctuations are secular or short-term.
  • Review and perform property inspections.
  • Work with a team of Loan Support Analysts and managers to meet deadlines timely and accurately.
  • Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
  • Ensure all servicing activities are carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
  • Resolve non-compliant issues through written and verbal communication with both internal and external parties.
  • Review and process loan payments, escrows, and reserve account disbursements.
  • Assist in the preparation of periodic reporting including investor, internal, and regulatory reports.
  • Perform covenant compliance testing.
  • Maintain accurate and up-to-date loan servicing records in the servicing system.
  • Support the onboarding of new loans and the transition of paid-off or transferred loans.
  • Support tax and insurance administration.
  • Perform collection activities on delinquent accounts.
  • Review reports to identify exceptions, ensure quality, and contribute to risk mitigation efforts.

Benefits

  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service
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