About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst Senior within PNC's Real Estate organization, you will be based within the PNC Multifamily Capital footprint. This position will support all aspects of the Loan Administration team, including Servicing, Investor Reporting and Insurance. Areas of responsibility include support for cash movement processing, reserve administration, system data maintenance, billing and reporting. This person will have a deep focus on data quality control and process improvement, utilizing all resources available including Excel and AI productivity tools. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

  • Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
  • Bachelors
  • This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

  • Analytical Thinking
  • Capital Management
  • Compliance Requirements
  • Documentations
  • Due Diligence
  • Loan Documentation
  • Regulatory Compliance
  • Risk Mitigation Strategies

Responsibilities

  • Executes varied and complex transactions/processes utilizing standard procedures.
  • May have specific responsibility for one or multiple specialized products or functional areas.
  • May have responsibility for larger, more complex or sensitive assigned accounts or portfolio.
  • Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures.
  • Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
  • Identifies and may resolve exceptions; escalates appropriately.
  • May interact with customers and have assigned accounts or portfolio.
  • Ensures the appropriate materials and documentation are available to complete transactions.
  • May assist with training/coaching of new hires.
  • May serve as a subject matter resource for the team.
  • Provides responses and documentation to inquiries and ad hoc requests.
  • Completes research and provides feedback on workflow and work received.
  • Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level
  • years of service
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