Loan Specialist - 006

Sun Loan•Austin, TX

About The Position

The Loan Specialist supports the branch manager in maintaining a profitable, well-managed office through efficient loan administration and compliance. The role processes loan applications, assembles and verifies documents, and maintains required paperwork in accordance with organizational and regulatory guidelines to help mitigate risk and prevent losses. The Loan Specialist also supports customer payment arrangements, loan extensions and modifications, and pay schedules. In the manager’s absence, this role oversees office operations to maintain continuity and productivity. The position involves customer service, collections, loan sales, account maintenance, and accurate data entry. The schedule is Monday through Thursday, 8:30 a.m. to 5:30 p.m.; Friday, 8:30 a.m. to 6:00 p.m.; and Saturday, 8:30 a.m. to 12:30 p.m. on a rotational basis according to office needs. Some overtime may be required; Sundays are not scheduled.

Requirements

One year of customer service experience in any field.
Positive attitude, strong work ethic, and a collaborative approach.
Ability to build and maintain customer relationships, with strong communication, active listening, and persuasive sales skills.
Strong organizational skills, including the ability to manage multiple tasks, prioritize responsibilities, meet deadlines, and maintain attention to detail.
Basic math skills, including addition, subtraction, multiplication, and division, and the ability to apply them to calculations and data analysis.

Nice To Haves

Six months of collections experience.
High school diploma or GED preferred.

Responsibilities

Contact customers by phone or mail to encourage payment of amounts due or arrange payment.
Identify refinancing solutions to help customers bring accounts current.
Close loans properly and ensure all loan requirements are explained.
Make collection calls on overdue accounts.
Use company-provided location services to locate past-due customers.
Review pending applications and contact prospective customers to support accurate, timely application processing.
Sell loans to former and prospective customers to support account growth.
Sell ancillary products, including taxes, referrals, and car club products where applicable.
Maintain account forms and loan documents in accordance with company guidelines and federal and state law.
Prepare copies of financial and legal documents when requested.
Enter loan information accurately into computer systems and keep customer information up to date.
Enter payments into loan management software.
Arrange payment extensions and maintain collection notes on account screens.
Support the branch manager and oversee office operations in the manager’s absence.