Loan Specialist - 006
About The Position
The Loan Specialist supports the branch manager in maintaining a profitable and well-managed office through efficient administration and compliant loan processing. The role processes loan applications, assembles and verifies loan documents, and maintains paperwork in accordance with organizational and regulatory requirements to help mitigate risk and avoid potential losses. The Loan Specialist contacts customers about payment arrangements, facilitates loan extensions and modifications, and handles pay schedules as needed. In the manager’s absence, the position oversees office operations to maintain continuity and productivity. The role also supports account growth by selling loans and ancillary products and by providing attentive customer service.
Requirements
- At least 1 year of customer service experience in any field.
- Positive attitude, strong work ethic, and collaborative approach.
- Ability to build and maintain customer relationships, with strong communication, active listening, and persuasive sales skills.
- Strong organizational skills, including the ability to manage multiple tasks, prioritize responsibilities, meet deadlines, and maintain attention to detail.
- Basic math skills, including addition, subtraction, multiplication, and division, and the ability to apply them to calculations and data analysis.
- Must be legally authorized to work in the United States without current or future visa sponsorship.
Nice To Haves
- 6 months of collections experience.
- High school diploma or GED.
Responsibilities
- Contact customers by phone or mail to encourage payment of amounts due or arrange payment, and identify refinancing solutions to bring accounts current.
- Close loans properly and ensure all loan requirements are explained.
- Make collection calls on overdue accounts.
- Use company-provided location services to locate past-due customers.
- Review pending applications regularly and contact prospective customers to ensure applications are processed accurately and promptly.
- Sell loans to former and prospective customers to support account growth.
- Sell ancillary products, including taxes, referrals, and car club products where applicable.
- Maintain required account forms and loan documents in accordance with company guidelines and federal and state laws.
- Prepare copies of financial and legal documents upon request.
- Enter loan information accurately into the computer system and keep customer information up to date.
- Enter payments into loan management software.
- Accommodate payment extensions and maintain collection notes on account screens.
- Oversee office operations in the manager’s absence.
Benefits
- Low-deductible, affordable medical plans
- Dental and vision coverage
- Telehealth access
- On-demand pay
- Competitive salary based on factors such as location, skills, knowledge, competencies, and experience
- 401(k) with company match
- Paid time off, including holidays, vacation, and sick time
- Bonus opportunities
- Career development and advancement paths
- Formal and comprehensive training program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
