Loan Servicing Team Lead

First Interstate•Billings, MT

10d•Onsite

About The Position

The Loan Servicing Team Lead is responsible for leading the setup, boarding, and maintenance functions for some or all of the Bank's loan products. This position will meet completeness, turn time, and accuracy requirements per established service level agreements, and may shift resources and responsibilities among tasks to ensure success. The role also involves providing supervision, coaching, and training to employees, mentoring them and developing skills through one-on-one training and coaching. The Team Lead will maintain awareness of the status of workflow and adjust staffing as needed, review quality and integrity reports and take action as appropriate, and set and track performance goals and quality service standards. Additionally, they will monitor and approve time entries and be responsible for staffing, including disciplinary issues, tracking of time off, vacations, etc.

Requirements

Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and Outlook.
Self-starter and works with minimal direction.
Strong verbal and written communication skills.
Interpersonal skills and team oriented.
Ability to meet deadlines.
Ability to appropriately escalate issues requiring problem solving and decision making.
Ability to resolve complex account issues with little assistance and assist team members.
High School Diploma or General Education Degree (GED) required
4-6 years experience in a financial institution required

Nice To Haves

Bachelor's Degree preferred
Experience in consumer and commercial loan servicing preferred

Responsibilities

Develops relationships across all levels internally and externally.
Provides regular updates to team related to corporate, division, department updates, policy, guidelines, procedures, workflow changes, etc.
Participates in project related activities as assigned.
Promotes a team environment.
Ensures all goals and departmental service standards are met.
Consistently meets quality and data integrity standards.
Recommends improvements and provides input to process improvements, policies, procedures, and technological changes and updates as needed to ensure an effective operating environment.
Provides supervision, coaching, and training.
Mentors employees and develops skill through one-on-one training and coaching.
Maintains awareness of the status of workflow and adjusts staffing as needed.
Reviews quality and integrity reports and takes action as appropriate.
Sets and tracks to performance goals and quality service standards.
Monitors and approves times entries.
Responsible for staffing, including disciplinary issues, tracking of time off, vacations, etc.