Loan Servicing Systems Administrator

TEKsystems•Laurel, MD

1d•$41 - $52•Hybrid

About The Position

We are seeking a highly skilled Loan Servicing Systems Administrator to manage and enhance core mortgage and consumer lending platforms for a leading financial institution. This role is ideal for a technical, analytical, and detail‑driven professional with deep expertise in loan servicing systems and financial data integrity. The administrator will oversee daily system operations, test and validate new releases, coordinate with IT teams and vendors, and ensure the accuracy of credit reporting and loan data. This is a hands‑on, senior-level role requiring the ability to troubleshoot complex issues, implement system improvements, and support cross‑departmental initiatives. To qualify, candidates must have a minimum of 4–5 years of progressively responsible experience in mortgage or consumer loan servicing systems administration.

Requirements

Bachelor’s degree in Business, Finance, or a related field (or equivalent experience).
4–5+ years of progressively responsible experience in mortgage and/or consumer loan servicing systems administration within financial services or credit unions.
Extensive experience with FICS and Fiserv DNA (implementation and maintenance experience strongly preferred).
Strong background in consumer lending, including simple interest loans, credit lines, interest accrual, and lending practices.
Ability to create and analyze reports using financial systems.
Advanced proficiency with Microsoft Excel and MS Office Suite.
Strong attention to detail, problem-solving skills, and the ability to work independently.
Excellent written and verbal communication skills.
Ability to maintain confidentiality and comply with regulatory requirements.
Solid understanding of relational databases and query structures; ability to interpret and analyze system data.
Proficiency in building reports, data presentations, spreadsheets, and technical documentation.
Ability to explain complex technical concepts to both technical and non-technical audiences.
Strong understanding of loan servicing practices, including payment posting, escrow, file maintenance, payoffs, and collateral management.
Working knowledge of federal lending regulations (TRID, TILA, RESPA, BSA/AML, OFAC).
Familiarity with credit union policies, procedures, and loan product guidelines.

Responsibilities

Manage and maintain key servicing systems, including FICS Servicing, Fiserv DNA, Mortgage Accountant, and related applications.
Develop and execute test plans for system patches, upgrades, and new functionality to ensure compliance and operational reliability.
Troubleshoot system issues, collaborating with IT and vendors to reduce downtime and ensure continuity.
Configure and manage user access, security roles, permissions, and system settings.
Develop and maintain scripts, integrations, and automated processes to increase system efficiency.
Monitor credit bureau reporting, correct discrepancies, and ensure accuracy and regulatory adherence.
Produce custom reports, data extracts, and analyses for audits, internal teams, and operational needs.
Support or lead disaster recovery efforts for servicing applications.
Identify, design, and implement workflow automations and process improvements.
Maintain thorough documentation of procedures, system configurations, test results, and change management activities.
Ensure all servicing operations comply with federal/state regulations and internal policies.
Train end users on new system updates, releases, and best practices.
Serve as a key liaison between Loan Servicing, IT, vendors, and project teams.
Participate in strategic projects and perform additional duties as assigned.