Loan Servicing Manager

COREFIRST BANK & TRUST • Topeka, KS

1d • Onsite

About The Position

Manage the Loan Servicing Department. In conjunction with the leadership, develop and oversee procedures and functions of the department. Ensure that all servicing procedures are completed accurately and with full compliance of federal and state regulations and adherence to bank policy. Work closely with lending officers and originators to coordinate department efficiency.

Requirements

• Minimum of 3 years Loan Servicing experience
• High school diploma or equivalent required
• Ability to collaborate with, motivate, lead and consult with all levels of staff and management
• Business process optimization and automation
• The ability to maintain accuracy in a fast-paced and requirement-laden environment.
• The ability to demonstrate the highest level of customer service, confidentiality and discretion internally and externally
• Strong strategic, problem solving skills
• Basic accounting skills
• Skilled in written and verbal communication
• Prioritize and balance multiple tasks and responsibilities effectively
• Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. A secondary focus on internal and external Customers, Compliance, Ethics, Perseverance, and Time Management is also essential.
• Excellent written and verbal communication skills with demanding deadlines
• Computer skills, including Microsoft Word and Excel proficiency
• Applicants must pass a drug screen and background check
• Internal applicants must meet the minimum requirements of their current job and submit a resume via the employee portal

Nice To Haves

• Management Experience preferred
• Bachelor’s Degree preferred

Responsibilities

• Coordinate and supervise the activities of loan servicing employees to ensure operations are efficient.
• Develop and enforce procedures and production schedules for timely and accurate completion of servicing functions. This includes but is not limited to, reports, schedules and related data
• Ensure loan servicing functions are compliant with bank, state and federal policies and regulations.
• Direct day-to-day servicing and processing activities.
• Ensure adherence to regulations and policies.
• Enforce the standards of performance and customer service required by the bank.
• Coordinate delegation of responsibilities.
• Maintain knowledge and proficiency of new technologies to streamline and automate processes
• Responsible for interviewing and selection of staff, training processes, coaching, mentoring and reviews
• Applies a proactive approach to identifying and implementing strategies and processes to overcome challenges in all aspects of the Loan Servicing department including customer service, employee relations and operations.

Benefits

• CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED