Loan Servicing Administrator

ChoiceOne Bank•Fenton, MI

About The Position

Loan Servicing Administrator Non-Exempt – Grade Level 4 Equal Employment Opportunity Corporate Values & Mission “Provide superior service, quality advice and show our utmost respect to everyone we meet.” General Summary Handles general loan servicing issues, maintenance, and customer interaction for all loans post close. Reports To: Loan Servicing Assistant Manager Essential Duties and Responsibilities Provide support for incoming customer calls and emails, both internal and external customers. Including loan questions, setup/cancel auto debit, address change requests, name changes, payment corrections, documentation requests. Prepare and calculate payoff letter requests, process corresponding payoff transactions when funds come in. Process and correct daily loan transaction non-posts. Report daily/monthly Serviced Investor transactions, including payoffs and corrections of daily edits. Assist in reconciling, researching, and correcting offages in Serviced Investor Custodial Accounts. Input weekly loan rates. Maintain polices/procedures which affect job function. Setup and changes, change of address forms, payoff letters, payoff transaction processing, ACH payment requests, system code update requests, and name changes. Backup for the various Loan Servicing department functions. Additional responsibilities as assigned. Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. Be familiar with and comply with all federal and state banking regulations as applicable. Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education High School Diploma or GED Minimum of two (2) years’ retail banking experience Competencies In addition to the Corporate Core Competencies, individuals in this position are expected to exhibit the following: Written and Oral Communication – Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality – Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan Adaptability – Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.

Requirements

High School Diploma or GED
Minimum of two (2) years’ retail banking experience
Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners.
Has group presentation skills.
Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Responsibilities

Provide support for incoming customer calls and emails, both internal and external customers. Including loan questions, setup/cancel auto debit, address change requests, name changes, payment corrections, documentation requests.
Prepare and calculate payoff letter requests, process corresponding payoff transactions when funds come in.
Process and correct daily loan transaction non-posts.
Report daily/monthly Serviced Investor transactions, including payoffs and corrections of daily edits.
Assist in reconciling, researching, and correcting offages in Serviced Investor Custodial Accounts.
Input weekly loan rates.
Maintain polices/procedures which affect job function.
Setup and changes, change of address forms, payoff letters, payoff transaction processing, ACH payment requests, system code update requests, and name changes.
Backup for the various Loan Servicing department functions.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position.
Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable.