Loan Servicing Supervisor

General Electric Credit Union•Blue Ash, OH

1d•Onsite

About The Position

The Loan Servicing Supervisor is responsible for overseeing the daily operations of the loan servicing team while providing supervision and support to staff, coordinating workflow, and promoting a culture of high performance and continuous improvement while ensuring operational and member service goals are met. This role will perform quality checks, resolve issues, and participate in audit requests to ensure loan documentation is accurate, complete, and in compliance with regulatory standards.

Requirements

High school diploma or GED required
Minimum of two years of prior supervisory experience leading a team of 5 or more required
Proficiency in Microsoft Office Suite

Nice To Haves

Bachelor’s in business, accounting, or finance preferred
Minimum of two years of lending or loan servicing experience preferred
Prior experience writing lending procedures and training preferred
Interpersonal skills needed to coach and develop a team
Ability to foster a collaborative and positive work environment
Strong problem-solving skills with the ability to work effectively in a fast-paced environment
Good organizational skills

Responsibilities

Oversee daily operations of the loan servicing team to ensure that operational and service goals are met
Train, coach and develop team members to ensure production, quality, and member experience metrics are consistently achieved
Assist manager with hiring, performance reviews, and performance management
Monitor workflow and create schedules for the team accordingly
Assist manager in planning and implementing projects to increase efficiency and streamline processes
Conduct quantitative and qualitative analysis to develop and implement strategies for process, procedure, and service improvements
Ensure that file maintenance reports are reviewed and processed by team members accurately and efficiently
Create and update procedural documents related to lending
Identify the need for equipment and software upgrades, and request procurement
Assist with planning and implementing departmental budget
Perform other duties to support the department as needed