Ascentium Loan Servicing Specialist

Regions Bank•Houston, TX

4d•$44,400 - $53,624•Onsite

About The Position

At Regions, the Loan Servicing Specialist is responsible for a broad range of pre- and post-booking activities related to commercial loan and lease servicing. This role ensures the accuracy and compliance of account changes, manages customer and vendor interactions, supports the full lifecycle of post-closing adjustments including rewrites, transfers and assumptions, contract unwinds, and customer verifications. Specialists at higher levels will demonstrate increased complexity of work, autonomy, and subject matter expertise.

Requirements

High School Diploma or GED
Two (2) years of banking, finance, or accounting work experience
Data entry and typing skills
Proficient in Microsoft Excel and Word
Strong organization skills and ability to multitask in a fast-paced environment
Strong time management
Strong attention to detail and ability to follow established procedures
Strong written and verbal communication skills across departments and with external partners

Nice To Haves

Accounting experience
Knowledge of commercial lease and loan structures
accounting or leasing experience – highly preferred

Responsibilities

Reviews documentation for accuracy and compliance with internal policies and regulatory requirements
Communicates with sales, credit, documentation, and funding to clarify or resolve conditions tied to rewrite approvals
Coordinates with legal or compliance teams on redress or regulatory changes associated with rewrite transactions
Manages transfer and assumption requests, including collection of required documents, verification of transferee credentials, and processing of ownership changes
Manages full or partial contract unwinds, including coordination of refunds, invoice reversal and proper system documentation
Conducts outbound calls to customers to complete verification, ensuring proper authentication and collection of confirmation details
Documents all verification outcomes in the loan servicing system following established compliance guidelines
Requests and monitors site inspection ensuring completion by approved vendors or internal resources
Tracks inspection status and follow up on outstanding reports to support titling, funding, or credit decisions post-closing
Reviews and clears open stipulations on booked transactions in coordination with internal departments
Responds to servicing requests received from customers, vendors, or internal stakeholders post-booking
Assists in redress efforts for booked transactions when required by legal, compliance, or internal audit
Maintains thorough and compliant records of all post-booking activities
Escalates discrepancies or exceptions to management as appropriate
Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
Works under limited supervision following established guidelines and procedures
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.