Loan Servicing Specialist - Rogers, AR

Generations Bank•Rogers, AR

4d•Onsite

About The Position

Join our dynamic team at Generations Bank in Rogers as a Full-Time Loan Servicing Specialist, where your contributions truly matter. This onsite role offers a unique opportunity to engage directly with our valued customers, ensuring they receive top-notch customer service throughout the loan processing journey. You'll work closely with cutting-edge financial software and gain insights into financial regulations that shape our industry, empowering you to build strong relationships with clients. The stimulating environment fosters accountability and communication, allowing you to collaborate with passionate professionals who share your commitment to stewardship. You'll play a vital role in helping clients navigate their financial decisions, making each day rewarding and impactful. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, and paid maternity and paternity leave. Step into an exciting career that emphasizes flexibility while cultivating your expertise in loan servicing and join us in transforming the banking experience for our community.

Requirements

High school diploma or equivalent (GED)
Ability to perform the essential functions, mental, and physical demands of the job as listed in the Full Job Description.
Valid driver's license and the ability to travel to bank locations if necessary

Nice To Haves

Excellent customer service abilities are essential, as you will be the first point of contact for clients navigating the loan processing experience.
A keen attention to detail will help you accurately assess loan applications and ensure compliance with financial regulations.

Responsibilities

Execute the accurate boarding of completed loans onto the bank's host system, managing critical data including collateral, UCC information, borrowing bases, and appraisals.
Perform rigorous QA by auditing loan documentation, collateral perfection, and insurance tracking to ensure compliance and accuracy.
Manage complex payment processing, account balancing, and general ledger reconciliations, including the resolution of daily G/L outages and participation account maintenance.
Oversee the full lifecycle of escrow files-including analysis, vendor payments, and notifications-while managing exception tracking through specialized software.
Maintain electronic and physical loan files using FCM systems, ensuring all required documents are scanned, indexed, and verified for completeness.
Provide technical and administrative support to lending staff, loan assistants, and processing teams, assisting with data research, clean-up, and collateral releases.
Collaborate with team members to resolve any issues and enhance the customer experience.
Maintain meticulous records and documentation to ensure accountability in all transactions.