Loan Servicing Specialist

Wellby Financial • Webster, TX

5d • Onsite

About The Position

The Loan Servicing Specialist role makes a difference in our members’ lives by supporting various aspects of the loan servicing including titles, insurance and CPI tracking within the lending team. This is accomplished by providing the highest quality experience for both internal and external members.

Requirements

• High School Diploma or equivalent required
• Minimum one (1) to three (3) years of Insurance/loan servicing or similar experience
• Possess well-developed professional communication
• Position requires a high level of organization, management of multiple tasks, the ability to work in a team, and collaborate with others.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Assist members and team members with title and insurance calls, emails, mail, chats, LN forms, faxes with members and other departments.
• Maintain a cohesive relationship with dealers, financial institutions, insurance companies, and members.
• Review payment options and assist members with setting up automated payments.
• Request titles through FDI.
• Defer a payment on consumer loans and loan payment reversals requiring exception approval.
• Review Subsequent Action forms for Due Date Changes.
• Process draws on consumer line of credit, loan payment reversal & corrections.
• Complete all title documents necessary for perfecting the credit union's security interest on various types of collateral transactions and support all the work-related titles.
• Process payoff checks.
• Accurately release paid off titles to the appropriate recipient.
• Accurately process request for a perfected title to be transferred to another state when a member changes residency.
• Process Line of Credit and VISA Closures.
• Oversee the CPI program including assisting members directly with proof of insurance, updating loan information, processing CPI weekly cycle reports (Claims, CPI postings, refunds and add files).
• Assemble and organize details including supporting documents for submission in response to initial claims prior to posted deadlines.
• Process total loss and GAP claims including, working directly with members and insurance companies to file/update claim information, executing letter of guarantees, submitting GAP claims, processing/posting insurance payments, ordering and releasing titles.
• Process Debt Cancellation (Death Benefit / Disability benefit) claims including but not limited to filing of necessary paperwork, gather documents, and submit claims and post applicable claim payment.
• Process all product cancellations and claims (GAP, VSC, Debt Cancellation products) including, appropriate loan file maintenance and processing required cancellation paperwork.
• Assist with new quotes as needed.
• Handle Total loss claims.
• File and post repo claims (skip, damage, door knock, fee claims, etc.) and post repo invoices to loan.
• File UCCs with the Secretary of State.
• Sort daily mail (Insurance, Mortgage, Title Work/Payoff Checks).
• Assist with Team Chats, Phone Calls, etc. with all existing Consumer loans.
• Performs other duties as assigned.

Benefits

• Equal opportunity and affirmative action employer
• Provides equal opportunity to qualified individuals with disabilities and disabled veterans
• Member-owned, not-for-profit financial cooperative

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED