Loan Servicing Specialist II

Hanover Community Bank•Village of Mineola, NY

2d•$26 - $31•Onsite

About The Position

Hanover Bank is looking for a full-time Loan Servicing Specialist II to join our team. The Loan Servicing Specialist II reports directly to the Loan Servicing Manager Officer. Processes monetary loan transaction requests, daily loan payments & loan payoffs from general ledgers and checks. Supports the loan officers, branch personnel, and loan administration staff professionally to ensure quality customer service. Monitors insurance and taxes, daily loan operational functions, and assists with various servicing tasks when necessary.

Requirements

College degree in business or equivalent business experience.
Minimum of 1-2 years in Bank loan department and/or similar experience.
Excellent verbal and written communication skills.
Ability to interact with a diverse group of people with tact and professionalism.
Excellent organizational skills.
Highly motivated and flexible.
Committed to getting the job done.
Moderate PC, Network, E-Mail, Director, Internet, Word Processing, Excel spreadsheet skills.

Nice To Haves

Notary designation a plus.

Responsibilities

Review and respond to customer inquiries.
Run and return payoff letter requests within 24 hours.
Return all inquiry calls within one business day.
Monitor loan servicing emails for customer/employee inquiries.
Process payments loans from general ledger entries.
Monitor payoff & loan disbursement mailboxes, advancing funds, and processing paydown/payoff transactions.
Process loan-related wires and ACH transfers for payments/disbursements.
Customer service functions as necessary, including service desk tickets and Call Center.
Print and mail escrow surplus checks.
Update collateral tracking and ticklers when current information is received.
Ensure efficient and accurate processing of loan payments.
Review / clear non-posted items.
Update and or review daily rate changes.
Review co-worker’s daily work.
Assist in insurance monitoring records for all loan types.
Work with attorneys for assignment requests.
Maintain and update assigned Procedures.
Loan advances / Construction draws
OTE transactions as requested by other departments
Upload tax/insurance documents to vendors for tracking purposes.
Review all vendor-generated insurance reports for expiring hazard & flood insurance. Contact insurance agents to obtain outstanding expired insurance and invoices.
Process payment of real estate taxes for escrow accounts as they become due and maintain all corresponding escrow addendums on the loan accounting system.
Update loans based on KDE requests.
Additional duties as assigned.

Benefits

Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
Company-paid Long-Term Disability Insurance
Additional Life and AD&D Insurance for employee, spouse, and dependents
Voluntary Short-Term Disability Insurance
Pet Insurance
Legal Services Plan
Accident Insurance
Hospital Indemnity Insurance
Cancer Care Insurance
401(k) Plan with Company Match
Paid Personal Time Off (PTO)
Paid Company Holidays
Annual Performance Bonuses
Annual Salary Increases
Company-sponsored Events
Employee Contests and Recognition Programs