Loan Servicing Specialist II

Citizens Business Bank•Rancho Cucamonga, CA

1d•Onsite

About The Position

With moderate direct supervision of the Loan Servicing Supervisor and/or Manager, the Loan Servicing Specialist performs all loan servicing functions. This role requires adherence to policies, procedures, and applicable laws. Key responsibilities include balancing, reconciliation, boarding and funding loans, processing payments and payoffs, managing collateral, handling payoff demands, processing charge-offs and recoveries, performing audits, updating systems, responding to inquiries, preparing logs and reports, and scanning/indexing loan documentation. The position also involves providing excellent customer experience and performing other assigned duties.

Requirements

High School diploma or GED.
Proficient in MS Office (Word, Excel, Outlook).
Proficient in the use of mainframe loan systems, preferably FISERV.
Proficient in the use of PC based loan systems, preferably Lease Complete.
Familiar with standard U.S. commercial, consumer and real estate lending policies.
Familiar with standard U.S. note department workflow.
Knowledge of U.S. federal and California state banking laws and regulations related to banking.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to apply concepts of basic algebra and geometry, and interpret bar graphs.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

A minimum 3 years loan servicing experience preferred.

Responsibilities

Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
Performs all functions related to balancing, reconciliation and certification of GL accounts.
Board and fund all new and renewed loans and leases.
Process payments, payoffs, paydowns, as well as, advances, maintenance transactions and non-posted transactions.
Process collateral lien perfection and lien releases.
Process all payoff demand requests, prepayment penalty calculations and paid note documentation.
Process charge offs and recoveries for all loans and leases.
Perform the call back/audit function when required for all entries to the loan/lease systems.
Perform updates as needed on the loan tickler and collateral systems.
Respond to internal/external inquiries.
Prepare and maintain departmental logs and reports.
Accurately scan and index loan documentation into the appropriate imaging groups and Types.
Provide, present and promote The Citizens Experience to all external and internal customers.
Other duties as assigned.