Loan Servicing Specialist II

First Financial Bank•Greensburg, IN

About The Position

The Loan Servicing Specialist II is responsible for moderate to complex tasks to support the loan operations group such as escrow processing, quoting payoffs, payment corrections, research, escalations, remediations, and customer service. This role involves knowledge and utilization of a limited set of systems/technology, adherence to operational controls, and understanding of loan fields and their impact in the loan servicing system. The specialist will also participate in special projects, assist in research for internal and external audits, and maintain and update policies and procedures. The position requires effective communication with internal and external clients, balancing daily tickets, and understanding various loan transactions. It also involves processing insurance and property tax payments, communicating about escrow analysis, quoting payoffs, creating correspondence, and reviewing data for accuracy, all while completing a large volume of work efficiently.

Requirements

High school diploma or equivalent
3 years operations and/or financial experience
Ability to manage workflow and delegate as appropriate
Intermediate knowledge of appropriate industry standard software (i.e. core banking and imaging)
Intermediate knowledge using Microsoft Office
Ability to define problems, collect data, establish facts, draw valid conclusions and escalate as necessary
Strong written and verbal communication skills
Must demonstrate the ability to change priorities quickly, handle multiple priorities, work effectively under time constraints, and contribute to the team effort
Strong attention to detail and level of precision
Must have ability to listen and collaborate
Financial, banking and/or operation knowledge
Strong customer service experience

Nice To Haves

Familiarity with departmental documentation
Familiarity with specific departmental processes
Familiarity with relevant rules and regulations
Ability to respond professionally and with solutions, to common inquiries or complaints from the business line
Detailed and proficient with multi-tasking
Ability to perform in a high volume, stressful environment that works within deadlines

Responsibilities

Knowledge and utilization of a limited set of systems/technology
May be responsible for training new associates
Assists in providing guidance to other loan specialists
Adherence to operational controls, including compliance with all required regulations and policies
Knowledge base of loan fields and their impact in the loan servicing system
Participates in special projects
Assists in research for internal and external audits
Maintains and updates policies and procedures to reflect current process of job functions
Other moderate to complex duties including research and resolution
Call agent – answers telephone and effectively communicates with internal and external clients
Balances daily tickets and may assist others
Ability to post and understand most types of loan transactions including loan payment corrections, collections processing, lease transactions, and other moderate to complex items
Processes large volumes of insurance and property tax payments in a timely and compliant manner
Understands and can effectively communicate about escrow analysis and escrow processing
Quotes payoffs which may include a variety of fees and/or complex calculations
Creates letters and correspondence
Reviews data for accuracy
Completes a large volume of work in an efficient and accurate manner