Loan Servicing Specialist I
S&T Bank•Street, MD
•$15 - $22•Onsite
About The Position
Provides internal and external customer service in a centralized Loan Servicing Center and performs various administrative and clerical duties in support of the operation of the Loan Systems Department (Insurance/Escrow processing, Credit Insurance Servicing).
Requirements
- High school diploma or equivalent basic academic education.
- Employees must demonstrate a strong understanding of the critical components of this position.
- One to two years general experience.
Nice To Haves
- The employee may progress to the Loan Systems Specialist II position as a senior level processor, after demonstrating a high degree of proficiency in their established duties.
Responsibilities
- Assists customers with claims
- Processing Payments
- Assists customers with issues that arise
- Assists S&T Bank Accounting Department with monthly reconcilements of new and current business
- Processing monthly payments to Servicers
- Assists customers with the cancellation process
- Daily reporting of Monthly and Biweekly payments using LSDU
- Daily Cash Remittance using LSDU
- Loading Participations on all New FNMA Loans Sold
- Assists with the Semi-Annual Tax payment Processing including preparing tax bills to be paid and paying tax bills before the Discount Date
- Pays Annual Hazard and Flood Insurance payments
- Assists with daily reports that monitor new escrows loaded to the system and escrows from paid off loans
- Assists customers with various escrow issues and questions
- Has a general understanding of the Annual Escrow Analysis process and can assist customers with general questions
- Performs general account maintenance such as billing adjustments, payment schedules, etc. related to Credit Insurance, PMI, and Escrow
- Researches and resolves questions for both internal & external customers
- Maintains a good working relationship with all bank employees.
- Demonstrates the ability to work independently.
- Works as a team player to contribute to the success of the department and in turn the organization
- Assumes additional duties as required.
Benefits
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
