Loan Servicing Senior Specialist

First Interstate • Sioux Falls, SD

3d • $26 - $39 • Onsite

About The Position

The Loan Servicing Senior Specialist is responsible for various duties supporting the loan servicing team. This position includes ownership of more complex job functions, loan level research with root cause analysis, creating and delivering procedures and training, and interfacing with other support functions outside of Servicing.

Requirements

• Ability to work independently, to prioritize and manage deadlines and to follow instructions.
• Effective communication skills with ability to collaborate with other teams for corrections or clarification to complete research.
• Problem solving skills are necessary to carry out daily tasks.
• Must have the ability to exhibit a positive and professional attitude, even in difficult situations.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to compose professional correspondence to customers and management team.
• Ability to effectively present information one-on-one and in group situations to customers and other employees of the organization.
• Ability to calculate in all units of measure using whole numbers, fractions, and decimals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume in all units of measure.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or oral form.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to interpret documents to ensure they are correct.
• High School Diploma or General Education Degree (GED) required
• 1-3 years experience in Lending Operations and/or an equivalent combination of experience and education required

Nice To Haves

• Bachelor's Degree in Finance, Business, or related field preferred
• Experience in operational processes, procedures, systems, and loan servicing regulations preferred

Responsibilities

• Handles more complex Loan Servicing job functions, which could include but is not limited to Attorney Prepared Loan Processing, Complex Commercial Loans, Data Quality, Reconciliations, Reporting, and Collateral Management.
• Assists with customer service calls regarding account inquiries and error or complaint resolution.
• Updates data in the servicing core system and documents customer contact.
• Monitors department and employee facing procedures for accuracy and as needs surface or processes change, partners with direct manager to help update existing or create new procedures.
• Trains on new or existing procedures and processes, as well as assists in the training of new hires into department job functions.
• Ensures compliance with all regulatory guidelines and bank policies.
• Engages in process improvement activities.
• Helps monitor SLAs to partner with direct manager to ensure department work is completed timely and accurately.
• Acts as a first level escalation point for complex customer inquiries.
• Backs up support when Department Manager is Out of Office.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED