Loan Servicing Representative
About The Position
Accurately and efficiently services all loan types, including mortgage, HELOCs, auto, and unsecured loans, in a fast-paced, member-focused environment. Handles a wide range of loan maintenance tasks such as payment processing, credit reporting disputes, title updates, loan modifications, and document tracking, while ensuring compliance with regulatory guidelines and internal policies. Serves as a subject matter expert and provides high-quality support and timely resolutions to inquiries from members, branches, CUSO partners, and third-party vendors. Manages final loan documents, coordinates delivery of government-backed loan paperwork (FHA, VA, FNMA), and ensures accurate uploads to the document repository. Collaborates with internal teams to streamline processes and enhance member service.
Requirements
- Two years of experience with a financial institution in an operational or member facing position required.
Nice To Haves
- Experience in loan processing operation or related area preferred.
- Associate or bachelor’s degree in finance, business, or a related field preferred.
Responsibilities
- Processes loan modifications (e.g., extensions, re-amortizations) per credit union policy.
- Properly maintains accurate loan records, ensuring payments, payoffs, and adjustments are properly documented.
- Resolves discrepancies on payments, escrow accounts, insurance, and interest calculations.
- Manages escrow account administration, including timely payments, adjustments, and refunds in accordance with RESPA and other regulatory requirements.
- Monitors and processes collateral protection and force-placed insurance on applicable loan types.
- Handles credit report disputes in compliance with FCRA and internal policies.
- Provides member resolutions through research and coordination with credit bureaus.
- Maintains detailed documentation of all dispute investigations and resolutions and ensures Data Furnisher Certification is up to date.
- Manages lien placement, title updates, and releases for auto and real estate loans.
- Works with partners (e.g., DMV) to resolve title-related issues and process total loss claims.
- Ensures compliance with all state and federal regulations regarding title and lien documentation, including the timely completion of certificates of satisfaction.
- Boards and services new and refinanced mortgage loans across all types, including GNMA, FHA, FNMA, VA, conventional, HELOCs, and construction loans from correspondent lenders.
- Ensures timely HELOC recording and maintains complete and accurate loan files.
- Collects, verifies, and scans final documents into OnBase; follows up with vendors, title companies, attorneys, and courts to complete files.
- Sends electronic loan files to investors as required and assists with audits.
- Maintains GNMA, FNMA, VA, and FHA loan servicing and reporting requirements.
- Ensures regulation compliance including RESPA, TILA, CFPB, GLBA, and the Biggert-Waters Act.
- Processes payment exception reports, payoff requests, and ensure timely disbursement of property taxes and insurance.
- Performs reconciliations of investor custodial accounts and support investor delivery processes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
