Consumer Loan Servicing Representative
Blaze Credit Union•Saint Paul, MN
•$23 - $27•Onsite
About The Position
The Consumer Loan Servicing Representative performs a variety of support duties including assisting members and employees with questions regarding lending products and services by phone, messages, chats, and email. Weekly schedule includes a monthly Saturday rotation. This is a full-time, on-site position at our Administrative office in St. Paul, MN.
Requirements
- Minimum High School degree or equivalent
- Minimum 1-year financial institution experience
- Customer Service experience preferred
- Strong verbal and written communication skills
- Computer skills including Microsoft products
- Ability to work in a fast-paced environment and manage multiple tasks
- Ability to proactively respond to members/employees to problem-solve based on guidelines; written communications are based on templates but can be modified.
Nice To Haves
- Knowledge of DNA core financial platforms desired
Responsibilities
- Answers incoming phone calls and chats about servicing current consumer loans
- Assists members by taking payments over the phone through SWBC
- Assists members with payment options, set up and changes
- Completes requests for payment reversals/recasts
- Completes skips and due date change requests
- Collects and reviews proof of insurance for auto loans
- Assists members with CPI placement and waivers requests
- Provides pay-offs for members and third parties
- Completes Letters of Guarantee requests for insurance companies
- Gathers loan information and files Gap and CUNA claims
- Assists members with questions on loan products, promotions, and offers
- Completes Q2 digital banking messages
- Performs other duties as assigned to support effective department operations
- Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
- Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
- Regular and predictable attendance
- Perform other duties as requested
Benefits
- low-cost medical (as low as $20 a paycheck)
- dental insurance
- vision insurance
- quarterly bonuses
- generous vacation and sick time hours
- paid leave options
- up to 6% 401k contribution
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
