Loan Servicing Representative - Auto Operations
About The Position
Wells Fargo is seeking Loan Servicing Representatives to join the Impounds/Repossession Operations department within Auto Operations Group in Chandler, AZ. This team is part of our Consumer Lending business. Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. In this role, you will support Loan Servicing functional areas or processes, identify opportunities to improve various areas within Loan Servicing and recommend solutions, review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature, and perform moderately complex administrative, transactional, operational, or customer support tasks. You will also review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing. You will receive direction from Loan Servicing supervisors and escalate non-routine questions to experienced individuals. Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations. Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers. Provide guidance to less experienced peers.
Requirements
- 1+ year of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Nice To Haves
- Experience within auto financial operations and/or automotive industry.
- Experience executing in a fast paced, high demand, production environment while balancing multiple priorities.
- Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment.
- Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties.
- Excellent analytical skills with high attention to detail and accuracy.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Customer Service focus with the ability to listen to customer needs and recommend solutions.
Responsibilities
- Support Loan Servicing functional area or processes
- Identify opportunities to improve various areas within Loan Servicing and recommend solutions
- Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
- Perform moderately complex administrative, transactional, operational, or customer support tasks
- Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
- Receive direction from Loan Servicing supervisors
- Escalate non-routine questions to experienced individuals
- Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
- Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
- Provide guidance to less experienced peers
Benefits
- This position does not offer relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
