Part Time - Loan Servicing & Default Specialist

Andover Bank•Andover Township, OH

6h•Onsite

About The Position

The Loan Servicing and Default Specialist manages and resolves delinquent Loans, working to mitigate financial risk for the bank while helping borrowers navigate repayment. Key responsibilities include reviewing default accounts, negotiating loss mitigation options, and ensuring compliance with bank and investor policy and guidelines. In addition, this position also supports the Loan Servicing Department as needed with daily duties.

Requirements

High school or General Education Degree (GED) required.
Ability to read and interpret documents such as court orders, legal correspondence, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information in one on one and small groups to customer or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Working knowledge of computers and the internet.
Basic functions using Microsoft Word and Excel.
Must have reliable transportation, may need to drive to properties.

Nice To Haves

Six months to one year experience preferred.

Responsibilities

Regular onsite attendance
Ability to work well with others in a team environment
Provides accurate, efficient and exceptional customer service to internal and external customers
Maintains knowledge of bank regulations, products, policies, procedures and meets deadlines
Satisfactorily completes all training required for the position
Mails form letters to customers to encourage payment of delinquent accounts
Confers with customers by telephone in attempt to determine reason for overdue payment
Communicate empathetically with customers to resolve billing inquiries, document errors, or duties
Assists with credit dispute resolution
Records and documents information about financial status of customer and status of collection efforts
Loss Mitigation: gather borrowers financials to evaluate repayment plans, loan modifications, or forbearance options
Assists in preparing approved delinquent accounts for submission to an attorney or outside agency for collections
Coordinates with others, including personnel in bank branches to assist in collection efforts
Assists in maintenance and sale of Other Real Estate (ORE) and repossessed collateral
Processes Credit Life & Disability claim forms
Assists with monthly floor plans
Processes garnishments and tax levies
Services sold secondary market loans according to investor guidelines
Ensure default reporting events and status codes are accurately transmitted to government agencies like Freddie Mac
Prepares reports, enters data, sorts and files correspondence
Assists with Loan Servicing responsibilities