Loan Servicing Core Specialist II

MutualOne Bank•Natick, MA

7d•Onsite

About The Position

The Loan Servicing Core Specialist II supports complex servicing setup, maintenance, and post closing activities across Commercial, Residential, and Consumer portfolios. This role ensures accurate boarding and maintenance of loans, participations, and investor loan sales while directly posting servicing transactions within established controls and authority limits.

Requirements

High school diploma or equivalent required
Basic knowledge of loan documentation and/or servicing practices
Experience working with Microsoft Office products (Excel, Outlook, Word) required
Working knowledge of loan servicing operations and post closing processes across Consumer, Residential, and Commercial loan portfolios
Understanding of loan boarding, maintenance, modifications, participation loans, and investor loan sale processes
Basic to intermediate knowledge of loan documentation, loan terms, payment structures, collateral coding, and servicing system requirements
Familiarity with internal controls, servicing procedures, audit expectations, and the importance of maintaining accurate system records
General understanding of compliance, regulatory, and data integrity requirements related to loan servicing activities
Ability to interpret loan documentation and system data to ensure accurate servicing setup and maintenance
Ability to maintain clear servicing notes, documentation, and audit trails
Knowledge of core servicing systems, imaging systems, and workflow tools
Proficiency in Microsoft Office products, including Excel, Word, and Outlook

Nice To Haves

Associate degree in Business, Finance, Accounting, or related field preferred
Minimum one (1) to three (3) years of banking, loan servicing, loan operations, administrative, or related experience preferred
Experience with servicing systems, imaging systems, or loan origination systems preferred

Responsibilities

Maintain and update the Closing Calendar to support timely booking and servicing setup
System boarding of new loans and loan modifications, ensuring system terms align with approval and closing documentation
Onboarding of participation loans and investor loan sales, including required system coding and documentation
Process End of Construction to Permanent conversions and HELOC repayment transitions
Post servicing transactions directly to the core system in accordance with controls and approval requirements
Validate loan data integrity and resolve discrepancies impacting billing, statements, notices, and reporting
Maintain accurate servicing notes, documentation, and audit trails
Partner with Closing, Credit Administration, Commercial/Residential Lending, Compliance, and QC teams to resolve post closing issues
Escalate time sensitive servicing issues and system discrepancies to leadership
Support audits, exams, and reporting requests
Identify opportunities to improve workflows, reduce exceptions, and enhance servicing accuracy