Loan Servicing Business Analyst

Columbia Bank•Roseburg, OR

5d•$23 - $30•Onsite

About The Position

The Loan Servicing Business Analyst provides systems and operational support for the Bank’s loan servicing function, with an emphasis on FIS core banking technology and loan-related applications, processes, and functionality. This role works closely with Loan Servicing and technology partners to analyze business requirements, support system configuration and enhancements, troubleshoot issues, coordinate testing and upgrades, and improve workflows across the loan servicing lifecycle. Serving as a bridge between the business and technology, the Business Analyst helps ensure FIS loan servicing functionality effectively supports operational needs, system accuracy, process efficiency, and the evolving needs of the Bank.

Requirements

2-4 years — of relevant business analyst and/or project management and/or operations experience related to the assigned business unit function (Required)
Business operations knowledge, analytical and problem-solving skills.
Demonstrated data analysis skills including project management and/or operations.
Knowledge of banking policies, procedures, practices and documentation.
Proficient knowledge of development concepts and practices, potential applications, and customer requirements.
Proven usage of project management skills.
Excellent written and verbal communication and presentation skills.
Ability to work effectively with individuals and groups across the company to manage customer relationships.

Nice To Haves

Bachelor's Degree in business, project management, business systems or equivalent (preferred)

Responsibilities

Collaborates with stakeholders and subject matter experts to document, communicate, validate and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals.
Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.
Researches and interprets business needs of moderate complexity and translates into application and operational requirements.
Assists with business base development and RFP process (as applicable) during the project initiate phase.
Assists in integration and user acceptance testing of new or revised workflows, processes, and/or systems.
Supports the development of training, as well as implementation and post-implementation material.
Serves as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become "Business Bank of Choice."
May perform other duties as assigned.

Benefits

competitive total rewards package
base wages
comprehensive benefits
eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
a 401(k)-retirement savings plan with employer match for qualifying associate contributions
an employee assistance program
life insurance
disability insurance
tuition assistance
mental health resources
identity theft protection
legal support
auto and home insurance
pet insurance
access to an online discount marketplace
paid vacation
sick days
volunteer days
holidays