Loan Servicing Associate

C&F Bank•Toano, VA

62d

About The Position

The Loan Servicing Associate will have routine internal and external customer contact. In this role, job functions will have moderate regulatory and reputational risk. This position reviews closing loan documentation to determine it meets all lending regulatory compliance requirements and helps to minimize and correct any exceptions related to missing documentation. This position also reviews loan files to source required Home Mortgage Disclosure Act (HMDA) and Community Reinvestment Act (CRA) data for mandatory regulatory reporting and enters data into reporting software. Additional duties include performing system checks to ensure accuracy and supporting other loan servicing duties as assigned.

Requirements

One year of banking experience required, preferably in loan servicing, loan documentation, or loan origination.
Demonstrated analytical skills; demonstrated proficiency in the use of standard and specialized computer hardware and software packages such as Microsoft Office; demonstrated strong oral and written communication skills.
Attention to detail with the ability to use available resources to solve problems and follow regulations. Highly organized with the ability to manage daily priorities and deadlines while also having the flexibility to assist with higher priority customer service situations.
High School diploma or GED is required.

Responsibilities

Overall post audit loan documentation review related to business, commercial, and consumer loans
Source and enter HMDA and CRA data from loan files into data reporting software for all lines of business (consumer, business lending and commercial)
Complete daily edit check in reporting software for HMDA and CRA to identify and correct issues
Support branch and commercial teammates in adherence to HMDA and CRA regulations
Serve as subject matter expert as it relates to HMDA, CRA, and other lending regulations.
Assist relationship managers and other support staff to resolve tracking items and update software as exceptions/missing items are received
Contact lending staff or other business partners to obtain missing post-closing documents
Update the exception tracking software as exceptions/missing items noted during review
Review new loan files, renewals, and changes-in-terms for loan document accuracy and compliance
Review packages related to non-originated loans and prepare adverse action letters
Provide feedback about errors found during review to appropriate individuals and escalate recurring issues to management and/or Compliance department when necessary.
Work with management to provide appropriate information in response to internal audits and regulatory exams, in finding missing or incomplete loan documents.
Process collateral perfection documentation
Answer incoming calls and correspondence from internal and external customers with loan related questions
Respond to inquiries from internal and external customers and communicate with Attorneys, Title Companies, and other vendors
Assist with a variety of loan servicing duties such as payment processing, importing/imaging of loan documents, filing paper documents, etc.
Escalate any loan related risk concerns through the proper channels
Perform other loan servicing related duties at direction of loan servicing management