Loan Servicing Associate
About The Position
We are seeking a Loan Servicing Associate who is eager to learn and grow within the financial services industry. This entry-level role is ideal for someone who is detail-oriented, organized, and passionate about delivering excellent service. You will support the Loan Servicing team by performing essential administrative and operational tasks that ensure the accuracy and efficiency of our loan servicing processes. If you are a team player who thrives in a collaborative environment and is excited to build a career in financial services, we’d love to hear from you! At Seattle Credit Union, we believe great work starts with great people. As a mission-driven organization, we are committed to fostering leadership at every level and live our values of being inclusive, invested, and inventive while building strong relationships across our teams and the communities we serve. By welcoming every voice, encouraging creative thinking, problem-solving, and supporting continuous growth and collaboration, we empower our employees to thrive while helping make prosperity a reality for our members and the communities we serve.
Requirements
- High school diploma or equivalent; some college coursework preferred.
- 1+ year of experience in a financial services, administrative, or customer service role.
- Strong attention to detail and accuracy in data entry.
- Basic proficiency in Microsoft Office applications (Excel, Word, Outlook).
- Willingness to learn and adapt in a fast-paced environment.
- Strong communication and organizational skills.
Nice To Haves
- Exposure to loan servicing systems such as FiServ.
- Familiarity with financial documents or loan-related terminology.
- Experience working in a credit union or financial institution environment.
Responsibilities
- Assist with the setup of new loans in FiServ, ensuring data is entered accurately and completely.
- Perform data entry and basic validation of borrower and loan information.
- Support the processing of borrower information changes, such as address or contact updates.
- Coordinate with origination and funding teams to ensure accurate loan documentation.
- Track and follow up on lien releases and title documentation.
- Maintain organized records and assist with document management and filing.
- Provide general administrative support to the Loan Servicing team.
- Participate in training and development activities to build knowledge of loan servicing operations.
- Demonstrate commitment to SCU Values.
- Maintain regular and punctual attendance.
- Consistently meets deadlines and project deliverables.
- Efficiently produces quality work product that align with varying levels of difficulty and turnaround times.
- Effectively adjusts to changing and evolving priorities and expectations.
- Other duties as assigned.
Benefits
- Low-cost medical contributions
- Zero contributions for dental plans
- Zero contributions for vision plans
- Generous paid time off program
- 401(k) plan with a dollar-for-dollar employer match up to 5%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
