Loan Servicing Associate II
About The Position
Responsible for managing assigned Loan Servicing functions including but not limited to, overseeing internal daily processes and assigned third party vendor relationships. Provides operational, technical and functional expertise in work policies and procedures. Assists in the managing and training junior staff to ensure daily workload is completed accurately. Additionally, plays a crucial part in maintaining and expanding the bank's commitment to delivering exceptional customer service while ensuring compliance and risk management. Responsible for enhancing the loan servicing departments processes across all lending units. Manages third party relationships based on contractual service level agreements and contractual obligations.
Requirements
- Bachelor's degree
- 5 plus years' experience with a regulated financial services institution or a financial services provider or; 5 plus years' experience of lending experience or: 5 plus years of loan servicing experience with a regulated financial services provider.
- Excellent computer skills in a MS Word Suite.
- Excellent oral and written communication skills.
- Ability to read, analyze contractual agreements with third party vendors.
- Ability to effectively present information and respond to inquiries from senior management.
- Ability to write reports and business correspondence.
- Ability to speak and write clearly to effectively convey information so that others understand and as appropriate for the needs of the audience.
- Ability to work independently.
Responsibilities
- Oversee internal daily processes.
- Manages assigned third-party vendor relationships.
- Plays a pivotal role in determining internal process changes and enhanced quality assurance.
- Develops internal key metric indicators to measure work product of staff.
- Help manage and train junior staff.
- Responsible for all compliance and audit requests for assigned areas of responsibility.
- Responsible for all communications with external partners.
- Evaluates and recommends, as needed, process changes to bank partners to ensure bank customers' needs are met.
- Assists as needed, with daily tasks to ensure deadlines are met.
- Must possess a proactive and hands-on approach to work.
- Other duties as assigned.
- Assist the overall loan servicing team with special projects and duties.
- Provides backup to the loan servicing manager of the department, as needed.
- Assist management with providing internal and external auditors, with gathering files and additional documentation as requested
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
